The 6x12 trailer we rented had a wheel with a slow leak because there was a1+ inch screw in the tread. I was only advised to check the tire frequently during my 850 mile trip out of state and fill the tire with air as needed. Before the end of their workday and after we filled the trailer with our belongings we returned to the pick up location, where they filled the tire from only 18 pounds of air to 65 pounds. The following morning the tire pressure dropped to only 35 pounds. We asked them to fix the tire, but they advised us to take it to the main U-Haul location in Syracuse, Utah. We did, but they could not fix it with their equipment, but they advised us to contact roadside assistance, which we did. Roadside assistance by Les Schwab was excellent, and they did an excellent job properly repairing the tire. He also checked the pressure in all my Ford F-150 tires and set them to pressures that were more appropriate for hauling the trailer. All of this delayed our departure by almost 3 hours, but we were happy that I paid about $40 for the roadside assistance insurance because Les Schwab did such a good job. BUT, why was U-Haul renting a trailer with a defective tire in the first place? That was an unacceptable business practice!
Nyle S
Pearson Auto
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Syracuse, UT 84075
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A chain was missing from the first trailer, so had to switch to another which took a little extra time, but wasn't bad. We were helped right away.
Erika LI tried to make a reservation on the U-Haul website and that was a terrible experience.
Donald OGreat customer service at both places
Richard CThey were awesome! Treated me very well. I will definitely use them again in the future!
TRAVIS H