This is absolutely the worst experience I have had when returning a vehicle. First off, the drop-off was changed twice from my agreed drop-off. This site resembles a wrecking yard. The office sign said "Open" but nobody was around. There was no key drop box so in frustration I finally just pushed the key through the exhaust port on the center door. I would never go to this location and I am surprised that U-Haul actually engages with this location. Obviously U-Haul doesn't visit a location before agreeing that they could be a dealer. Based on this single experience, I probably won't rent from U-Haul next time. You should be ashamed that your brand is associated with this location
Lorne D
Aaras Auto Repairs
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ladysmith, BC V9G1A7
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The firts location was in Boys St in Duncan, but one day before, U-Haul told me that I had to pick it up 30 minutes away from my home at 1152 TransCanada Hwy. They provided good service, the trailer was clean and they were very helpful.
Pedro J