The U-haul app didn't work. Couldn't find my location. Had to call customer service, then get transferred to someone who said to use the browser instead. Then when I dropped the truck off some lady was squawking at my to drop the keys in the box like I'm, some moron who can't read simple instructions. She was probably the owner, but jeez, mind your business Karen.
Christopher C
MC Headley Construction LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Auburn, GA 30011
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- 4,5 - Cote moyenne des clients
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Maybe a little dirty inside but it's raining a lot (feminine) Maybe a little dirty inside but it's raining a lot (male)
Eritzon PIt was easy enough. The lady was nice, but said that I was lucky they didn't rent out my truck since I got there at 10:15 when I put 10 on my order. We waited 15 minutes while she was off doing something with the sheds in the yard..
Daniel KThe first thing I have to say is that the app was terrible when I went to pick up the truck on the first day on Thursday the 14th I couldn't get anybody to answer the phone or use the app to get the keys, and on Monday the 18th I was there at 7 Am and could use the app either, the account even wasn't there so I call and I talk to 3 different people, I was there for almost 3 hours till one of the ladies in customer service fix that but really, the app is absolutely worthless, takes forever to upload the pics so I was on the phone and on the app at the same time, 3 hours to pick it up and 1 1/2 hour to return and I took a pic of the site where I left the truck and I finish at home, it was really upsetting and was cold outside trying to do all that so, yeah, I had a bad experience, also I'm getting charge $25 for cleaning and the truck wasn't clean when I pick it up I took a pick of it, I return it clean or better than what it was when I pick it up, so that's why you are getting a bad review, sorry but that's what it is.
Herberth CThe customer service was excellent at this facility.
Cindy N