I returned the vehicle at 2:55pm and left the keys on the table in the office as told when I picked it up. They have shown the return time as 3:45 and charged me an extra day rental. I'm disgusted at this. I haven't spoke to the location yet but I will first thing.Paul J.
Moving Truck Rental in The Colony, TX at Davids Automotive Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
The Colony, TX 75056
(East off Main St onto S Colony Blvd then South on Branch Hollow)
Services dans cet établissement :
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 3h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in The Colony, TX 75056
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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We're not nice. Told me to put on a mask when I entered while they weren't wearing a mask. Removed my furniture dolly rental from the reservation and didn't tell me. Found charges for safe move that I didn't request and charges for gas after I returned it how I found it.Brian M.
Gave me a truck with holes in the roof, bald front driver tire also had side wall damage, needed an oil change, steering column off center made it difficult to drive next to semis. The list goes on an on. This truck was not highway ready and should have not been rented out.JAMIE JOHN W.
No fueron muy amables, no me dieron mucha instrucciÃ³n y cuando me hablaban lo hacÃan como si me hicieran un favor y no como si yo estuviera pagando por el servicio.Omar P.
I picked up the vehicle and the floorboards were covered in dried mud, and then when I dropped it off it had the same gas level as when I picked it up and they lied and marked it as less gas and charged me.mark L.
Network Down, wasn't able to check out with staff I had to call CS and my experience wasn't pleasant either with CS, he kept assuming I needed a smaller vehicle, he based it on where I'm moving, I had to take multiple trips and he had told me it would be .25 cents for additional mileage, instead I was charged for .79 which is a huge difference in price range, what I was quoted wasn't honored, very unsatisfied with my experience today, I will make sure to hand this over to BBB and google reviews.Juan M.
Would tell customer not to drop key in drop box until truck return has been completed. Was unable to process return because we were not aware that we needed mileage and other info out of truck before we could do truck return online. Just another way for Uhaul to make another 20 or so dollars from customers - very poor customer service and will not be doing business with them again for their shady business practices.Richard B.
I felt very the advertised cost vs actual cost was very misleading. I called Uhaul.com to extend my reservation and was still charged an after-hours fee. Advertised price of $20 (obviously figured there would be some additional charge to that)....final bill was $101 PLUS the $12 in Fuel spent by filling up before returning. No, would absolutely not recommend to a friend, or replicate. Personal service level (both at the location and over the phone) was very good though.blake O.
My initial reservation was for 9am at one location however the truck wasn't even there so I had to call and get a different location. Overall it worked out. I've used your company a few times and always had good experiences so this was a little disappointing, but it happens I guess.Krista E.
The UHaul application for the phone was difficult to use, especially with sign in verification, needing to close the app and then getting gmail to see the verification code.... trying to take pictures and then upload... spent 30 minutes trying and then gave up. Service manager was great, van, equipment and blankets were spotless. Thanks.Jackson C.
dual lock box location is confusing especially located on opposite sides of the building - very frustrating. Truck failed to have appliance dolly and blankets as ordered!!!!!!!!!!!!!!!!!! Truck was almost blocked in when trying to remove off parking lot. FYI pick up truck on Sunday - office closedJustin E.
dear h-hal good afternoon my experience was not satisfactory I am a resident of a U-Hal store and I am always very well attended to 2781 MacArthur Blvd Lewisville Tx In this location, the system only provided a 26-foot truck for The Colony store. I booked and at the agreed time I went there to receive the truck. they didn't have 4-wheel dolly available and they sent me to another store to add 29016610 to the same contract. they also didn't have the pad blankets for packing furniture. I went to another store and said they couldn't add to the contract or rent the equipment separately from a truck. had to buy bo walmart two 4 wheel dollys and bubble wrap roll for packaging. $ 86.00 loss. dissatisfied. I suggest advising your partners when they check a reservation system, make all the reserved equipment available. thank you. Moabe Marinho 972 388 6241 For Tex mensageMoabe S.
They were very nice and helpful. Would rent from this location any time I need a truck to move things.Jeanne W.
The customer service was not good. I returned the equipment and was charged for an extra day. I have been calling both places and uhaul to resolve the issue. The issue is still not resolved. I will never rent here again.Felisha B.
Everything I ordered online was ready to go when I came to pick it up. I was running a little late on the pick up time so I called customer service to let them know I would be arriving 45 minutes later. Everything worked out perfectly. I think the only thing I can think of to maybe improve anything is to simply SMILE ..a hello or something when a customer comes in??. I walked into this place and up to the counter with three gentlemen there. No one said anything. So I introduced myself and I just told them why I was there and my name. I will say that the process was rather quick and I was in and out in no time. Drop off was ok, "just leave your keys on the counter". But no "thank you...have a great day..see ya next time, etc". I ended up thanking them instead but still 'crickets'. Maybe everyone was just in 'deep thought' or something? Am I expecting too much in business transactions? I hope they all had a 'better day'.BRENDA KAY S.
The web check in didn't work. Not impressed. Truck had maintenance issues.THOMAS P.
The owner or manager (guy with grey/white hair) was very rude when I decided not to purchase the safe protection plan. I will not be renting a uhaul from this location again.arielle S.
Not overly friendly, the gentleman that helped didn't seem like a guy I would want to hang with.Jef S.
Had reserved furniture dolly and they didn't have one. Was a real pain to locate one because I had to have one.Kelley S.
mission accomplished .... thank youlARRY C.
Owner wasn't friendly, wasn't allowed to self check in...he checked me in and then added insurance without my permissionKianndria D.
The online mobile pickup option still required me to go to the front counter of the location rather than getting a code to the key box, even though I selected the mobile, contact-free option. The front counter rep even went to the key box to get the Key?! Not sure why I had to go talk to him. He didn't do anything extra on the computer and even said â€œoh everything was done online and ready to go.â€ Who knows.. Other than that, everything was smooth and the van worked great (new ford van, VERY fuel efficient and didn't guzzle fuel down like older vehicles). The drop off was very easy; after sending a few photos of the cab, cargo area, odometer, fuel gauge, and where I parked it, I was given a code on the mobile site to put the key back into the drop box. I will continue to use U-Haul for my moving vehicle needs.Shawn R.
Thanks for making it simple and easyWAYNE GENORRAH J.
The person who waited on us was beyond rude both during pick up and return. Will not use this location again nor would I be able recommend it to anyone.Raul Z.