We picked up the Uhaul- it was barely above empty. Plus, the truck was in the lot with the gas cap completely hanging down on the side of the truck. We put 80 $in the gas tank, as we planned to use it the next day. We were not able to use it the following day, so we returned it after only 4 miles (2 miles each way to fill up the tank). We were told by Emily in the office that the District Mgr, Robert, was only willing to credit us "maybe HALF" of what we put in the tank (a receipt is available). We spoke to Nathan when we called the Corporate Office in AZ. He said that once the truck is Checked In, in good condition, he would have no problem crediting the 80 $towards our future uses (We will use it 2 more times in the next 2 months). We still don't have a credit for anything, and we are out 80 $. We've used Uhaul many times in the past, we were planning to use them again, in a couple weeks, plus again in about 1,5 months. We need assistance asap with this very unfair situation.Melissa W.
Moving Truck Rental in The Dalles, OR at Ideal Homes
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
The Dalles, OR 97058
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/29/2021 - 5/31/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in The Dalles, OR 97058
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service, easy to rent and return, good equipment condition. Thank you!Laura B.
Customer service... customer ready???Pansy V.
When picking up the truck and notice a issue noise and went back to ask the dealer or may should have down it:change truck, so tired to use it, made it to tualatin but on way back the problem got worse and broke down.. keep up the service...customer service ..take care/listen to your paying customer ....found smoke but and black dirty grab handle...little more on the customer ready checkPansy V.
The gal came out to meet us when we pulled up and was very friendly.DENNIS S.
Emily and her mom where great. Pleasurable doing business with them.Ryan M.
process was good, but windshield was filthy, could barely see through.JUSTIN W.
Have no idea. Our drop off was after hrsSteven A.
Gary and the crew are the BEST! 100% top serviceJoe L.
Well it's petty but clean the inside of the windshield it was dirty .Paul H.
I was told this location had the equipment I needed for my rental but the day before I was scheduled to pick up the equipment I was called and told the car trailer THAT I WAS TOLD WOULD BE AVAILABLE was NOT AVAILABLE and the nearest location was 90 miles AWAY. I had to go get the truck one day early and I HAD TO GO PICK UP THE TRAILER IN PORTLAND . I was RENTED A TRUCK THAT HAD LESS THAN A HALF OF A TANK OF GAS AND THEY MARKED IT AS FULL ON THE CONTRACT !!! I only caught the error when I was preparing to turn the truck back in. I WAS NOT GIVEN ANY DISCOUNT FOR THE FUEL NEEDED TO MAKE THE TRIP TO PORTLAND AND WAS TOLD BY THAT LOCATION THE DALLES LOCATION HAD TO DO THAT, BUT THE DALLES LOCATION SAID THEY COULD NOT ALLOW ANYTHING FOR FUEL ONLY THE PORTLAND LOCATION COULD DO THAT. I was also told by the Manager at the Dalles location that I would get a discount if I dropped the truck and trailer at the Lakeside Location but instead I was told by them that they were the wrong location and that I would be charged more money for dropping it there ... This is the second time I have been told to do something by your company and then charged more money for doing you the favor you ask me to do for you ... NOT TO HAPPY THAT YOU GUYS KEEP STRESSING ME OUT ... AND AS FOR the Dalles Oregon location ... well i now feel like they cheated me and I will tell everyone I know not to go there for anything ...Dale T.
Gary and team are always courteous and professional and quick. We've rented from here before and will continue to do so in the future.Barry A.
See above response. Will never use you again and will never recommend you to anyone else. Not even a response to my email I sent the day I had to spend 2 hours of my fathers day dropping off your vehicle do to your mistake. Dont false advertise pick up and drop off loc.AARON G.
Super customer service!Laurie T.
The only complaint is it's in The Dalles, not in Hood River where I live..extra 40 miles?? Why doesn't Hood River still have uhaul?? Thxlynda S.
Went the extra mile to make it easy - very accommodating. Thank youJames Y.
The gentleman hooked up an auto transport to my pickup, I assumed he did everything correctly. When I got to my location I started to load my vehicle and the tongue jumped up and slid forward into the tailgate of my 2016 f350 King Ranch. The damage was minor but it very much passed me off. I'll be having words with that man upon my return.Forest L.
Easy pickup and dropoff. Quality gear. Friendly staff!BILL K.
I was charged for two items I did not purchase, my husband dropped off the retailer so he did not look but the receipt after drop off.Mariana W.
Ideal homes was lovely to deal with. The process was easy, they made sure that I got the equipment I requested, and the truck was clean. The customer service was great! I would highly recommend them to anyone.CAROLINE K.
The truck was new and handled great. The cab, though, wasn't cleaned very well. It was obvious that a dog had spent time in it.REBECCA W.
It was all very simple and straightforward. Good work!Yuri S.
Your web site for renting needs some attention I tryed to rent this 6 x 12 on the web site and the only thing I could fine was in Portland Oregon, and Vancouver Washington so I called the 800 number for U-haul and she had on at Ideal Homes in The Dalles, Oregon but your Website show they didn't having anything of that size. I'm glad I called the 800 number I was thing of going to another rental place.james P.
Very easy drop off.James M.
quick and easyJeff R.