This has been the absolute worst experience moving because of uhual. My original reservation was canceled the MINUTE I was supposed to pick up the uhual, even though I had prepaid $152 for it. I was transferred 4 times and put on hold for 40+ minutes waiting to speak with someone to get a new reservation somewhere. I was told by Rick in customer service that my refund would be issued and I wouldn't have to pay anything up front for the second reservation since I had paid $152 for the first reservation. Upon arrival my boyfriend had to pay $23 in â€˜fees' even though we were told we wouldn't pay anything up front for the second reservation AND another charge of $60 was taken from my boyfriends account after drop off, when Rick said there is a â€œforgivenessâ€ program and we could pay later. Even AFTER being on hold and transferred 4 times, my first reservation was not cancelled! The nice woman who was checking in on my reservation the next morning finally canceled it and issued a refund, even though I was told that the refund was issued after Rick set up the second reservation. I will never use uhual ever again, I will be contacting customer service again to speak about this more in depth when I leave work today. I will be leaving reviews for every location I was screwed over on. I feel like I was robbed by this company and it's not fair!Dakota R.
Harney Food And Fuel Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Thonotosassa, FL 33592
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The fuel gauge was almost on empty and said it had 3/4 tank And they was supposed to open at 9 but they showed up at 1030 and they said they couldn't do anything about itSHON H.