Picking up a U-Haul at a remote location was one of the worst experiences I have ever had as a consumer. After setting up a U-Haul account online with my address and credit card, I thought the actual pickup would be smooth. I had the app set up but didn't have location services turned on. It still said I wasn't near the truck even though I was standing next to it in the rain. I used the Safari browser to log in but needed to set up location services for Safari. After I did that, I needed to take a picture of my license front and back on a rainy bumper. A picture of myself and then I needed to set up an alternate contact who needed to answer the call in order for me to access the code for the truck padlock. I entered my wife's phone # but the call comes as Robocall and she doesn't answer. I'm standing in the cold rain while trying to navigate all of this with U-Haul support. 75 minutes after arriving I was able to open the truck. When I rented the truck, I assumed I was picking up the truck at the Tigard center but choosing a simple pick up the truck remotely added a great deal of frustration. I emailed Ben Blair who said he would follow up with me. I have not heard from him. I would rather stand in a 30 minute line indoors instead of the cold and rainy experience I went through. Feel free to contact me if you care for more details 503.460.7724
Tom F.
Moving Truck Rental in Tigard, OR at Pacific Highway Mobil
Location en tout temps
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U-Haul Truck Share 24/7© Location
(24/7 Truck share mobile only! Must use mobile phone to complete the rental)
Pour nous contacter
12825 SW Pacific HwyTigard, OR 97223
(24/7 Truck share mobile only! Must use mobile phone to complete the rental)
Services dans cet établissement :
Heures d'ouverture de l'établissement
Toujours ouvert sur votre téléphone intelligent
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
One-Way and In-Town Local Rentals in Tigard, OR 97223
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Ben was fantastic and easy to work with. I really appreciated him being willing to help me out even on off hours. Thank you.
Mark F.- Rating:
- 2.0
the gas station guy obviously didn't know what he was doing which caused a lot more problems on my end and made me behind schedule
Julia L.- Rating:
- 3.0
Less hidden fees. Don't advertise rent this truck for $19.95 and the charge them $121
Joshua M.- Rating:
- 1.0
the 4:00 return time is a scam to wring more money out of people. The mobile pick-up option combines indifferent employees with a lousy app. Why couldn't I provide an alternate contact when I made the reservation? The alternate identification option is stupid (who takes their passport to get a U Haul). If I need a truck again I'll be using a different company.
Scott W.- Rating:
- 2.0
The lockbox function did not work for the return. It was very frustrating as I was on a time crunch and had to call for help. Then I was transferred multiple times and finally was told to put the keys in the lockbox and leave it. I did not like doing that. Will NEVER do this type of rental again.
Allen H.- Rating:
- 1.0
The experience was bad. The equipment was not in the truck and I was charged anyway
Daniel M.- Rating:
- 4.0
Well, there was a scratch on the bumper when I picked it up that had not been marked. Ehm. I imagine that was an oversight or error on the part of the company. I am just glad I checked. Would be much better if I felt that your company "had my back" as they say. I suppose it was fine. Would be better if you had a marked off parking spot.
James M.- Rating:
- 3.0
.Fix bugs in app. .create an easy alternative if the app isn't working(I was told by U-Haul customer service to either take the Rental to a U-Haul location or leave it there and call the U-Haul attendant at their next availability, which would both breech the contract that I signed. She told me that there was nothing that she could do after my 40 mins of waiting and I had to wait again for a manager who was able to help.(I just wanted to send a few pics so that there was record of me leaving the truck there in good shape)
Adam F.