The young man that helped me was very nice and polite. However, the customer service could improve. Instead of handing a key to customer and point to other end of building for me to go pickup truck. They should bring it up front and do walk around so I am not charged for any previous damage. Then, the rep should do a quick summary of how key works, where heat, wipers, radio, gas tank and etc. I had injured my knee so I asked rep to bring van to me and he was very nice about it. Then he handed me the key and walked away. I had to lower myself down , go back in to ask how do I turn the vehicle on ? He said , oh , the key is kind of weird. Would have been good to know that up front. When I returned vehicle 2 hours later, I asked him to allow me to make a few suggestions. Again, he was nice about it, but his response was surprising when I suggested he do a few moments of education rather than just hand off key for client to figure it out on their own with a vehicle they have never driven. He said, I don't know all about these trucks and I don't want to insult anyone. I said I Don't think people would feel that way. He said , I would and add I would B my mother. I said, my parents had businesses for years and customer service is B the greatest gift to a customer to develop a great experience and repeat customer. This young man was willing to help if asked and again, was very nice. I had a similar experience with Avis the week before except, he did a walk around with me. I think these folks need a standard training in the basics.Janet T.
(U-Haul Neighborhood Dealer)
Pour nous contacter
Tumwater, WA 98501
- Mon–FriDe 9 h am à 5 h pm
- Retour client 24 heures
Services dans cet établissement :
One-Way and In-Town® Rentals in Tumwater, WA 98501
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The truck cab was clean but smelled strongly of cigarette smoke. Gross.Suzanne P.
Notify customers that office is closed that day. App is shaky and doesn't save progress, had fo start over multiple timesElizabeth H.
The outside was dirty (mud/dirt splatter)but I didn't care the back was clean. The cab had a bag of cheezey poofs. Again didn't bother me. Service was friendly and efficient.$29,99 is deceptive. After $1+ a mile and the $38 on gas was $188 just to drive 61 miles. But couldn't of done it without you thank you.Annavieve G.
The guy who assisted me was nice and helpful and made the process quick and easy. He informed me of an issue with the side mirror that had been swiveling. Explained all of the details and discussed the insurance package I had selected. He carried the supplies out to the truck for me. 5 stars!Rachael D.