Typically when I choose a place for pick up and drop off I look at ratings, pictures of the location, and for pick up if it is a trailer or towing I try to find a place that likely knows how to hook it up right (actual Uhaul location or some type of towing or service station). I did not choose this location for drop off. It was chosen for me. When I got to the address provided it was a very sketchy, low end looking motel. There was nowhere to really put the Uhauls. They had mostly pushed them off into the small grass strip they had. I went into the office and the woman told ME to unhook the Uhaul trailer (which they are not supposed to do) from my car, and push it into the grass. Fortunately I more or less knew what I was doing with the trailer. Two women came out while I was unhooking. I struggled to get the trailer into the grass by myself. They helped little. I'm 38 and there's no way a somewhat elderly person could have done it. I attempted to speak to them about the cleanliness of the trailer and some damage from my motorcycles's kickstand as I was trying to do the right thing, however they didn't want to hear about anything and told me to contact the main location in town about anything related to the trailer. They said I was good to go, and headed inside after I confirmed there was nothing for me to sign. They didn't bother to open or look at the outside of the trailer. I contacted the main Uhaul in town, and that woman told me I should contact corporate about the situation. I mentioned an email after pick up reported I would receive a survey, and asked if I should just report that part on there. She asked if I received a text or email yet. I told her no, and she stated that means they haven't checked the trailer in yet. I did not want to later be accountable for things they said did or didn't happen, or charge me for extra days or anything else. I called corporate who attempted to contact a regional manager. When that person didn't answer she sent an email to him with a request to contact me. I never received a call, however I quickly received an email that appeared to be my trailer having officially been checked in with no additional billing. I also received a link for this survey.Laura R.
Ole English Inn
(U-Haul Neighborhood Dealer)
Pour nous contacter
Tuscaloosa, AL 35404
- Mon–SunDe 9 h am à 4 h pm
Services dans cet établissement :
One-Way and In-Town® Rentals in Tuscaloosa, AL 35404
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