This was the weirdest, most awkward experience I have ever had returning U-Haul equipment (and I have rented a LOT through the years). When I arrived, I asked the man on duty where to drop the trailer. He said, "I don't give a $#!^" and told me to call the number on the sign to check it in. I had to chock the wheels and unhook the trailer on a hill. He just stood there and watched as I struggled to keep the hitch from binding on the ball while I lifted it off. I asked if he would do a walk around inspection with me and he refused. Very strange -- very unpleasant. This place should NOT be a U-Haul rental location!!!
Eric Ramsey
Hillcrest Plaza Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Van Buren, AR 72956
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It was wonderful to have people who cared about their customers helping us. We arrived early not understanding that we needed to have done our paperwork before arriving. The truck was there and ready and they walked us through the process so that we could complete the rental. Good job UHaul, in this day and age of folks not always caring these people went the extra mile to help us get the rental completed and it was very much appreciated.
ROBERT TROVILLIONTom in Arkansas went above and beyond by picking me up at a hotel and setting me up with a truck and car trailer. Awesome customer service!
Anthony MendozaI had a reservation made by calling 800 number whereby I gave them all my name, address, license number, credit card number, etc, but had to repeat all of it when I picked up. What's the point of a reservation if the info isn't forwarded to the location? Thankfully the owners of the Hillcrest location were kind and apologetic for the delay.
nancy hall-lennierTruck leaked and I got wet. Reported to U-Haul and no one contacted me
Clarence Cornelius