Some warning that the equipment I ordered is unavailable would have made things easier and saved me a lot of money.LIAM S.
Moving Truck Rental in Vancouver, BC at Express News
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Vancouver, BC V5M2E1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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When you advertise extras ( dollies, boxes ), and book an extra but when you go to get your rental and they don't have what you ask for. The web site should have let me know they don't have the extra. Instead tell me that if I want the extra I need to drive out of my way at my expense to get it with no compensation. This is false advertising.Bryan Q.
Worst customer service.....she was so rude..not customer friendly.very bad experience.Anoop M.
The pickup location was a convenience store with no marking to indicate that it was affiliated with U-Haul, so that was confusing. I was expecting some sort of U-Haul depot. The convenience store staff gave me the wrong directions to find my U-Haul, so I ended up driving around for a while before finding it.Sophia H.
Blankets completely missing (I ordered a dozen) No appliance dolly (also what I ordered) Charged for both. Location difficult to get to And parking area was not exactly the safest place to leave a vehicle. Staff at the location were not helpful and kind of rude to be honest. Not having the dolly or blankets made the move quite a bit more difficultSteven K.
The service representative at Grandview Hwy Express news was not friendly at all. When I was asked to take a picture of the mileage (which I did), I returned and she then asked "did you not take a picture of the gas tank?" Wish there was more solid communication.RUSSELL F.
Website was down. Had to wait 30 mins to be able to get the rental.MADELEINE L.
It is a pandemic. The lady at Express News in Vancouver location said that it had not been cleaned in a long time. Why are they not permitted to clean before hand??? They also said someone got covid from it. ALL THE MORE TO CLEAN THE VAN.BROOKLYN H.
Late for opening Door closed for "lunch" when trying to return the truck, had to wait 30 minutes for someone to open the doorAntonio C.
Truck not where it was supposed to be; spent one hour running around looking for it Dollies not included despite two requests by phone to add on and received confirmation. Had to haul 30 boxes by hand. Lock box for keys did not match photo provided, difficult to find. Check in process is bad with photos not uploading despite location permissions. No help to rectify by local agent.Timo K.
The self check in was a complete fail. I tried to use the chat to get assistance but that was useless, they eventually told me to call a number. I waited on hold for 20 min only to be told this was the wrong department and they would need to transfer me. I waited on hold for another ten minutes before I was told the hold time was over 1 hour. Finally I gave up on this self check in and tried to find someone inside to talk to, when I finally got things sorted the equipment was not at the location but parked 2 blocks away. Return was simple and without incident but the pick up was an awful and frustrating experience that wasted over an hour of my rental time.Stephen P.
Please contact. I've been on hold for an hour twice already trying to complain. No answer. No call back. Worst customer service everQUINN E.
The location was changed the night before. The actual location of the truck is not the same as the office and this is not communicated well. Staff were very rude. We were given a truck that had no gas and broke down and when we asked for a new one they were again rude. The whole thing set us back by over an hour and was just not something we needed on a moving day. When attempting to return the truck the store had closed two hours before the time posted onlineLacy G.
The lady I dealt with that day hated her job- you could really tell. Monotone, zero eye contact, rude. If you go there for convenience of their location or whatever, hopefully someone else is helping you out!Eric L.
Customer service in collecting and dropping off the uHaul could be improved.Roisin O.
Just not happyMINH TUAN K.
Pick up location did not tell me a few key things, nor did they know what materials were in the van (previous renter did not bring dolly and cart back). Your links via text to the truck photos were not exact to the actual state of the vehicle and timed out numerous times, as did the photo of fuel and odometer, resulting in my being unable to upload photos and told to call U-Haul. I spent 30 mins checking out the van and another 30 mins trying to upload the photos with no success. I basically paid for an hour of nothing. I called and was told to take photos on my own in case needed. Your system needs to work better.GWENY W.
I was skeptical because of the bad reviews, but my experience was very positive. I had a 4 hour rental from 9am-1pm. They opened on time, the van was right in front, the tank was full (easy to refill then), and it was clean. No surprises in the billing or anything.Riley F.
When calling the location to try and obtain information, no one answers the phone, even when called repeatedly. Location does not place items that you have paid for as part of the service (ex, furniture pads, hand carts) into your rental.Daniel M.
Very friendly people and easy to deal withWayne W.
Rentals could be started with a full tank (place is right by a gas station) so that it is not necessary to use trial and error when fueling. At the very least the size of the tank should be stated clearly. Truck was far from the pick up counter (long way to lug the furniture dolly), agent completed the rental without offering boxes etc., and location did not answer phone when I called to ask if up to 10% ethanol fuel is okay for the truck (as it states no E-85 near the gas tank). When I arrived the place was also closed an hour earlier than their hours say online, though they did let me in when I showed them the dolly and the U-Haul key to return.SEBASTIAN C.
didn't know about the late night surchargeOLE V.
I did not receive my remaining money back on my credit card yet.WADE E.
Perhaps more check in stations would make the line go faster. Or if someone just needs the keys (and did the check in online), there should be a separate line for them. Overall, a good location.NICHOLAS L.
Please find a solution for your App when we tried to mark the truck (Returned) the photo doesn't upload and wasted 30 mins of our time, then we called customer service, the operator was using jargon language on the phone call with me, that's terribly unprofessional and please fix that application because that's a 3rd time I'm facing thisRand M.