Although the employees and location are excellent, the service from U-Haul was terrible. The vehicle I had reserved two weeks in advance wasn't ready for pick-up. I was lucky a smaller vehicle was available, otherwise I was told I'd have to go to another location to try and find a vehicle. By the time this fiasco was sorted out I was an hour behind a very tight schedule. U-Haul was unapologetic and denied any responsibility for their mistake. When asked to discount the cost or make some other restitution for the inconvenience they caused, and extra cost incurred by me by the delay U-Haul flatly refused, saying there was no cause to do so.
Dion K
Surplus Sams Vancouver
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Vancouver, BC V6P5Z9
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I was given an 8' cago van despite having booked a 9' foot. I noted this to the gentleman when I returned the vehicle. Will I be refunded the difference for the size of vehicle? Thanks
ALLAN Lovercharging for 2 days??? for being late 20 mins. overcharging for fuel when returned at the SAME SPOT. No follow up on the dispute either.
Ekaterina RExpensive
Kaifi RYour personal service was prompt (in comparison, Home Depot made me wait for really long time to get to speak to a person, and good luck with renting through their website which is obligatory); your rental procedure was quick and easy, so was the matter of adding extra driver. and no shenanigans on return, whatsoever. Quick and easy. Recommended. Thank you, will come again Pavel R., Vancouver, B.C.
Pavel R