Great experience overall. The check in rep knew their stuff, Instructions were clear and concise.Darcy C.
Moving Truck Rental in Vancouver, BC at Oscar's Smoke Shop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vancouver, BC V6Z1V3
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 7h pm
- Sam : 9h am à 7h pm
- Dim : 10h30 am à 7h pm
One-Way and In-Town Local Rentals in Vancouver, BC V6Z1V3
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
location, location, location!PETER N.
Person at the counter could not communicate very well, and told me if I didn't bring the truck back on time (2 hours) i would be charged a late fee. Will go to another location next timeTrevor B.
Great care and attention. Thank you!Seonghun K.
The vehicle was absolutely filthy...you would think during a pandemic additional cleaning measures would've been taken. Definitely disappointed and would not recommend this location to anyone.Shane B.
My credit card has been charged with an amount of $120.05, but my invoice for this rental as $62.56? Can this be resolved?Regard H.
Low right mirror was a bit brokenANDRE C.
If you live downtown and walk to this location I would recommend, however, if you are driving you will have to pay for parking.Kristin M.
You charged me $10 in gas for 5km of driving. I can only assume this is just a standard practice to jack up the bill on your customers. Won't be renting from there again.Matthew W.
We had a horrible experience trying to return the vehicle after Oscars was closed, using the mobile app. We parked in the suggested spot on P2, but there was very little cell service, so we had to run up and down 4 flights of stairs. We tried to use the uhaul.com/share site, but both my iPhone and my partner's Android phone got stuck on the "Share my location" step - it said that our location could not be received, despite the fact that we had our phone settings set so that locations could be shared. We couldn't leave without finding the passcode for the key, so we called UHaul and waited for 15 minutes before the call was dropped, and then had to start over and spend another 20 minutes on hold before someone could give us the passcode. Basically we spent an hour sitting on a parkade floor waiting for someone to assist us. It was awful. This is not a good place for ending a trip after hours. And the uhaul.com/share website needs to have recourse to get around the shared location step. We do not plan to use UHaul in the future.Elizabeth M.
Just a little bit of a language barrier at this location. Took awhile to fill information out on. iPad.. Very nice people though and we eventually accomplished the task. Easy to pick up the uhaul in parking lot a few steps away..Debra H.
Had difficulty understanding person I picked up the van from. When returning it, the location had quite low ceilings and small parking spaces making the return more difficultPeter D.
The lady was very pleasant and helpful, van was clean with easy access and return. Very reasonable costsMonica P.
The two ladies who own the store are absolutely amazing!!!!Remy D.
There are some negative reviews of this location: disregard these reviews entirely. We rented a 9' van, pickup was quick and painless. The van itself was spotless and had recently been cleaned. The shopkeeper who gave us the key was extremely helpful and nice. We had absolutely no issues with this location and would not hesitate to use it again.Edward O.
I don't know if you understand what I experienced on Friday. My family and I like U-haul very much, but at the same time I think customer service is also very important for a company. The clerk at that convenience store is an old Korean woman. I promise I really don't understand what she's talking about. I told her that I really didn't understand. She replied contemptuously, "This is not my problem." , It's your problem.â€ At that time, I didn't want to continue communicating with her, so I asked her how much would it cost to cancel the appointment? It took her a long time to call her manager, and she canceled for me without asking me whether to cancel, and then told me that a fee of $50 would be charged. I said I didn't want to cancel. I just want to figure out how much it costs to cancel. If it's too expensive, then I won't cancel, right? Then I asked her not to cancel, and she became angrily. During this process, several customers came and went in the convenience store. She just asked me to wait and serve others first. You know, at that time, it was already beyond my expected pick-up time, so I was in a hurry, and she should follow the first-come-first-served order, right? But she told me that this is my shop and I have the right to decide to serve my customers first. I think it is unfair. She decided to cooperate with your company, so she should serve your customers well instead of wasting your customers' time. I think our communication is very unpleasant. I understand very well that all the terms and precautions are stated in your contract, but as the front desk of a location, shouldn't she emphasize certain precautions (such as filling up the gas and returning the car)? I really don't think she didn't know this, but she deliberately didn't say it, which caused me to make a mistake. There is also the issue of taking pictures when returning the car. She only said that she wanted the photo corresponding to the fuel tank on the dashboard, and because I couldn't communicate with her, I always thought that you would charge for how much gasoline I used but not a fine, so I did not refill the gasoline, otherwise how could I do so even knowing that there will be a fine?Kangni W.
I was told to retrieve the tank full, however it was not full when I got it. I drove for 40 km and paid for $40 dollars to refill the tank for full level. I obviously did not spend $40 dollars on gas. Nevertheless, very nice pick up location and spacious and clean van.Victor H.
Parking is horrible, not meant for anything larger than a standard vehicle.Anton K.
My pickup at the shop took too long. Even though I had completed the online check in, the clerk went through the entire thing on the tablet, making me wait ~10 mins, before the clerk essentially handed me the key and told me how to get the van. In this process I was interrupted twice, by customers wanting to make a purchase. Maybe the tablet UI needs to be revised to make it easier for busy clerks to run through. Also the van was pretty clean overall, but there was a seemingly discarded McDonalds bag under the driver seat and some other trash in the cab.Nitant S.
The Oscar's Smoke Shop attendant barely could speak any English and was not able to give me the instructions as needed. To return the truck, I left the car in the parking lot on the spot that I found when the first time I took. She called me today at 7 am asking where was the car if I would not bring it she would call the cops. I said the car was there, exactly in the spot that I found, she said that I was calling her a lier. She finally decided to go check the parking lot again and found the car. Moreover, I tried to return the truck using the app but I could not as when I tried to upload the picture from the mileage and fuel the continue button was off, and as consequence, I did not have access to the passcode of the mirror box to return the keys. I had to wait over 40 minutes on the phone to talk to someone from your customer service that could help me.Mauricio D.
Friendly and helpful customer service. Van was clean with no issues.Sherard T.
I was able to get a van and do my move in the end. All good, cargo van not locking back door but overall managed to have my work done. Thanks!Juan Carlos A.
I tried to do my pick up online, but ended up being on hold for 20 minutes with Uhaul and then go hung up on. When I went into the location they were rude because I was supposed to be doing it online. The van was filthy inside and out. Could barely see out of the Windows. Overall a very bad experience. Would definitely think twice about renting from Uhaul again.Teresa M.
The van was dirty and there were dead bed bugs in the bottom of the back of the van... it stunk like urine and the person working at the location where we picked up the vehicle had a very hard time communicating with me and signing out the vehicle. They made me redo all of the paperwork when everything had already been done online - reserved and I had selected express checkout so it should have been a relatively quick process at 7:30 am when it's not busy- instead it took almost 45 minutes before we got to leave with the van only to find it stunk and was covered in bugs. I am very disappointed in you hall!!! I thought your company had higher standards and I will not be using your services again so the price was great I would've been happy to spend more money for better quality!!! can guarantee that next time I need to rent a vehicle to move my belongings I WILL NOT be dealing with U-Haul , I will be using a different providerTrish C.
It was really hard to find where the vehicle was parked and the person in the store was not helpful. After looking in the parkade for 30 mins, we were able to locate the van after talking to the security guard. I wouldn't recommend this location.Karen D.