The staff were great! However, I don't understand why you don't get reimbursed if you put more gas in than you use - if I buy something that's worth 60 $and I pay 100 $and they say â€˜I don't have change', and that's not advertised in advance, that's now fair???Callum D.
Moving Truck Rental in Victoria, BC at Tomleys Market
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Victoria, BC V8R5C5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 6h am à 10h pm
- Sam - dim : 7h am à 10h pm
One-Way and In-Town Local Rentals in Victoria, BC V8R5C5
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very handy locationEdward K.
The person I think he store didn't speak English and we couldn't unerdsatnd each other.JACQUELINE R.
They are close to downtown and open until midnight on sundays too.Abhishek A.
The vehicle cabin was very unkempt. The communication and interaction at the location was below average. Hope it improves going forward. This is not a complaint but comments in hope this would improve.Reji M.
Was not clean but I am not charged for interior cleaning, and you KM prices have almost doubled in a year, I like how the tank is 3/4 full as most people probably return with more as it is hard to estimate at the pump,John S.
I'm shocked. No mentions of insurance. No preinspections. Not too dirty for me, but certainly less clean than I'm used to from UHaul. No English, transaction done with less than 4 words.Jimmy K.
Tire pressure warning light cane on while driving. We only drove it for 50 kmSimon H.
Agent was rude and offensive. He demanded contact information for two additional people. When I said that I had rented many times from UHaul and had never had to provide that information and asked what he needed it for he said â€œin case you steal the truck.â€ I could not believe my ears and repeated what he had just said and then he clarified â€œor crash it and run away.â€ It was extremely insulting to hear that UHaul does not trust their customers to not steal the equipment or get into an accident and run away. I provided the contact information, received the keys, and when I opened the door the seat was covered in water. I then noticed that the window had been left open and it had rained quite hard the previous few days. I guess no one bothered to properly check the vehicle after the prior renter returned it. In the end, I left UHaul insulted and with a wet rear end. This may be the last time ever rent anything from UHaul after such a terrible experience.Patrick V.
Great experience, highly recommend renting during location hours because the online/app process can be rather time consuming. Signing up and reserving online- yes. Actual picking up of keys-no. Tomleys Market was excellent service and they Brought the keys right out to us ! and an easy drop off. 10/10 recommend them!Nicholas B.
It was a good experience. Very easy. Will rent again from here.Micheline S.
The vehicles need to cleaned after every use. Not sure why this location does not wanna do it. The service wasn't good at all. The vehicle was filthy especially when it's a season when everything must be cleaned. I personally spent a good 30mins to clean the vehicle as I was disgusted by the quality provided.Siddharth P.
I will not be using u haul again. I questioned my bill and have received no response. I spoke to Vancouver office and they stated someone would be in touch. NO call. I have rented many times with haul and the last two times was charged for coverage. I have never taken coverage and thought maybe I made a mistake. However the last rental I am positive no mistake on my part was made. As I was charged last time I made sure no coverage was on my resent bill but again was charged. Thanks but no thanks.ROY T.
Customer experience is not good. I didn't order safe move (insurance) but they charged me by default . They even didn't want to correct their mistake after I had called uhaul customer service hot line and the store. The truck is not clean.Zhen Ping W.
vehicles need to be clean, the windshield was very dirty inside and out. The cab smelled like 'cat pee'. It was difficult with English, perhaps it was there second language?Jan M.
Staff at the market were helpful. That's a good thing, because I was expecting to do a mobile pickup and drop off, but the experience of using the mobile app is simply terrible. There are too many steps for the pickup and some of the questions are difficult to respond to when all you have with you is your phone (a picture of my passport? Really?). On drop off, the app just didn't work so I had to do the return entirely inside the store, when I was hoping that the transaction would be contactless. And, the mobile app doesn't provide a guide for estimating how much fuel is needed to top off the tank. Overall, I think that U-Haul has a bunch of work to do to achieve true self-serve rentals.Jerry S.
The pick up location was amazing. Very nice people ,very accommodating. HOWEVER my overall experience with U-Haul as a company was horrible. My reservation was changed from a 10 foot truck to a 26 foot truck with 24 hours' notice. I understand now this is your policy, but this was NOT made clear when I booked. I had to call U-Haul three seperate times before someone finally found a solution and an alternate truck, making me think the previous two attendants were somewhat incompetent. One of the attendants was rude and short with me. Based on this experience I will likely never again reserve a U-Haul. I have also told all my friends and co-workers about this experience.Emily V.
I thought I'd try UHaul's new system of delivering trucks to local shops closer to where one lives. I created an account and used my cell phone which, according to UHaul, is supposed to cut the pick up time in half. Ha! I now understand why they encourage this, they are downloading all the work to the consumer. We found our truck, no problem. I then had to go through the hoops of the online pickup system - taking pics of my drivers license 6 times to get it "right", and a bunch of other things before going inside to the market where I had to produce my license AGAIN for another pic. When we dropped it off we had to take pics of it inside and out, the odometer etc -- work someone at Uhaul would have typically done as part of customer service. I would never do it this way again, I'll try another vendor next time.Marion B.