The van was not at the address and the store clerk. I called customer service they said it was at the store location. It wasn't I wondered around for an hour looking for the truck and finally found it. I spoke with regional manager and he said he would discount my kilometres. 2 months later I finally get my invoice with no discount. Absolutely brutal customer service. Will advise anyone and everyone to not use this service.
Location de camion de déménagement à Victoria, BC chez Oswego Video
Déménagement en provenance/direction de Victoria, BC V8V1J5? Obtenez GRATUITEMENT des estimations de tarif pour la location de camion au Oswego Video. Les camions de location
Obtenez GRATUITEMENT des estimations de tarif pour la location de camions de déménagement, de camionnettes et de fourgonnettes chez Oswego Video
Camionnette Petits déménagements
Fourgonnette Petits déménagements
Camion de 10 pi D'un studio à
un appartement avec 1 chambre
Camion de 15 pi D'une maison avec 1 chambre
à un appartement avec 2 chambres
Camion de 17 pi Maison ayant jusqu'à 2 chambres
Camion de 20 pi D'une maison avec 2 chambres
à un appartement avec 3 chambres
Camion de 26 pi D'une maison avec 3 chambres
à une maison avec 4 chambres
Cliquez sur chacun des camions de déménagement ci-dessous pour connaître les caractéristiques techniques de chacun d'eux, comme les particularités de sécurité, la capacité de remorquage, la consommation de carburant et bien sûr, l'espace disponible selon les dimensions du camion. Chaque camion de location est offert à un prix unique pour vous aider à économiser de l’argent, du temps et de l’énergie pour votre déménagement à destination ou au départ de Victoria, BC.
Location de fourgonnettes et de camionnettes à Victoria, BC
Les fourgonnettes et camionnettes de location U-Haul de Victoria, BC sont idéales pour les projets d'amélioration domiciliaire, les livraisons et d'autres petits chargements. Louez une fourgonnette ou une camionnette pour économiser lors d'un déménagement ou de livraisons de courte distance. La location de fourgonnettes et de camionnettes est très populaire auprès des entreprises locales et des étudiants, comme pour les petits déménagements résidentiels à Victoria, BC V8V1J5. Nos fourgonnettes de déménagement en location sont équipées de la climatisation, de barres de protection pour protéger vos biens et d'une attache pour remorque de location.
- Barres de protection à l'intérieur des fourgonnettes
- Boîte automatique
- Suspension Gentle Ride
- V-8 économique en carburant
- SRS/Coussins gonflables
Évaluations des clients
Van needed servicing - tire pressure low - oil engine needed changing Took van to U- Haul dealership - the tire maintenance person at the Blanchard St shop was a jerk & told me go see the man office - dude you are the tire guy - this is your vehicle
I am not sure what the location is supposed to do ... my problems were 100% with the online cellphone system. I could write 1,000 words on the awkwardness/problems caused by this system. Suffice to say that my pick-up took 30 minutes and my drop-off nearly two hours ...
I won't go to an unstaffed u haul location again. Self service check in and check out is too cumbersome. And there is no one local to ask questions. When I called the u haul 1-800 line the wait was very long.
I choose to use pickup the van online. The unlock code was not provided at check out. I had to spend 10 minutes on hold while someone called the store to get it for me. Also no mention the van is located elsewhere, only a 5 minute walk but if it where raining that would have sucked.
Get a better app. It sucks real bad. One of the worst Apps I have ever had the displeasure of using.
Web and mobile communication needs improving. The van was fine but the pick-up and drop-off experience was poorly managed and communicated. In our case, the van was not where we were directed by email and text to go to pick it up. I had to call to find out where it was - the customer service rep was helpful though. I asked her if we were to drop it off at the original spot listed in our reservation and she said yes. I also received an automated text message saying to drop the van off at the original address listed in our reservation. When we dropped the van off and checked out on the uhaul website through my phone, the last page after we went through the step-by-step process to check the van, lock the key, and close the reservation showed a different address from the one we were told all along to pick up and drop off the van. After speaking with a customer service rep (again, she was helpful), we were told it was fine to leave the van where it was because they had the location and images that we submitted in the mobile check-out process. All that to say, this could have been a much simpler process if UHaul gave us the correct address up front, and told us the correct drop off location in the automated text and in the account listing rather than in the mobile pop-up after we closed the account.
Your online customer service was pretty useless at helping. I needed a code to open the lock box and they wouldn't give it to me. The location itself was extremely helpful and helped me get the whole thing sorted out.
We used the remote pick up service a few weeks ago and all went well so we decided to use it again - But this time after we had booked we realized that we would need to do an "in person" drop off - So we called UHaul in advance to explain. We were assured that if we returned it during business hours there would be no problem. That did not turn out to be the case. Despite hours of phone calls and time spent on hold, it took from approx 7:30 PM on a Sunday (location was open until late) until 12:15 on the following Tuesday to finally check the vehicle back in. Telephone operators were sympathetic, helpful, kind and shocked at what we went through. But, we were not offered a discount, nor any formal apology for our troubles. We uploaded photos of our move to "uhaulfamous" and would very much like to see my husband featured on one of your trucks to make up for the embarrassment, frustration and humiliation he endured though this process. Please feel free to contact me if you have questions.
The van I booked weeks in advance was not available at this location at the very last moment. Apparently, even though I had a reservation the person before me extended there rental period. This should not be possible but apparently it is. Also with this and the other location I was sent to the vans are not actually at those location but at other locations a few blocks away. This should be made clear when renting so one can go to the correct location. I ended up searching for my pickup location. Overall rather than getting a van at 9:00am as reserved it was 10:30am before I eventually got one. This kind of delay can be a disaster if you are trying to catch a ferry or have help scheduled. Overall a pretty poor experience. This combined with one of my last experiences with U-Haul will have me using others.
With the help of my daughter, (two people definitely help) this process was pretty easy for pick up and drop off. I have already told people about the service and will recommend in the future and/or use it myself. Thanks so much