I showed up 15 min prior to my pick up time. Started the pick up process on the uhaul app. Come to find out the app is junk. Go back to the website. Now my log in info won't work. Fine ill create a new one. Nope still cant log in. So i use the one time verification code. Ok now im in. See the option for pickup. Select it and it says my equipment isn't available contact uhaul. After getting disconnected during a call transfer i had to start over. The guy i got basically told me it wasn't his problem deal with the store i was picking it up at and hung up on me. (This was supposed to be a pickup without talking to anyone) Finally the store opened and they didn't know i was coming so nothing was ready I get the truck Finally and its dirty inside and out but at this point fine what ever noted it on pickup Drop off went ok. But at checkout i added not clean for next rental (because im not cleaning a truck that wasn't clean for me) it wanted to charge me a cleaning fee. Umm nope went back and changed my option. Guess the next guy will get it dirty too
Steven Preston
Streamside Grocery
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Langford, BC V9B4R2
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All good, thank you! And on time for the pick up truck even before store hours
georgina Contreras orozcoI had to wait for more than an hour to pick up the equipment.
Viswanathan MadhavanThe location was not great. A convenience store where they were scheduled to close before the truck was scheduled to be returned. Also, the truck was there but not the other items we had reserved. The shop attendant had to call around to another location and we then had to drive to a different location to pick up the reserved moving items. The attendant was kind enough to discount the final invoice a bit as we were charged for the kilometres we used to drive to and from the other location. Also, the gas tank was only 1/4 full when we picked up the truck. The cost was so much higher than what we had expected….lots of hidden costs and taxes! Check the fine print! I would never rent a truck from U-Haul again.
Monica SilvaHorrible spot to put a UHaul franchise. It has only two parking spots and is on a blind curve next to an intersection. And the attendant wanted me to back up the truck and trailer. I refused because I do not have that ability. He finally did it while he made me wait. Then he charged me $48 for 1/8th of a tank less than expected and charged me $60 because I was an hour late (fair enough). But I also got charged $26 for insurance on the late fee. When I asked to have that removed, I was told, "I don't know how to do that."
Darrell Hookey