Return was quick and easy. Employees pleasant and helpful.
RAYMOND S.- Virginie VA
- Virginia Beach
- 23453
Moving Truck Rental in Virginia Beach, VA at East West Ventures LLC
(Concessionnaire U-Haul dans le voisinage)
3133 Magic Hollow Blvd Ste 100-101
Virginia Beach,
VA
23453
Services dans cet établissement :
Pour nous contacter
3133 Magic Hollow Blvd Ste 100-101Virginia Beach, VA 23453
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Virginia Beach, VA 23453
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
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- 4 Average Customer Rating
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- Rating:
- 4.0
Have the local person reach out once they see the rental paperwork
Richard P.- Rating:
- 1.0
The truck has liquid spilled and bottles and things left behind. I was in a hurry so I didn't have time to report it before I took the truck or had time for them to give me a new one. I was then charged for a cleaning fee. It was outrageous. What was supposed to be a $20 a day fee turned out to be an over $100 bill. I was extremely unhappy.
Francisco R.- Rating:
- 5.0
Vehicle might need cruise control. And not push out excessive amount of heat from the bottom of the floor.
A'Ram C.- Rating:
- 4.0
The online pickup/return did not work at this location even after I verified location settings were operating on my phone's browser. I'm very grateful I did not absolutely have to pickup or return the truck after hours.
James C.- Rating:
- 2.0
Tough to pull in a 26 foot truck and back up to the transport and get it out of there....seems like they should of had it ready and easier to pull it out
gil R.- Rating:
- 5.0
The website login can be an issue. I spent half an hour trying to login and missed my check in time, and had to get another check in time also support is hidden and hard to find on the website. Maybe make it more accessible to customers. I'm pretty efficient at navigating in websites and have used livechats for support before. Never struggled as much to find what I needed or logging in.
WENDYMICHELLE F.- Rating:
- 5.0
Great quick friendly service. I would use this location again
Kate D.- Rating:
- 5.0
Easy drop off location. Helpful staff. Closed on Sunday.
Augustus S.- Rating:
- 1.0
Took about 2 hours to get truck with numerous calls. Email with lock box info didn't work giving info. Had 4 men paying them $15 an hour to load, that were waiting around to get the truck. After we finally get the truck we drove a few miles to a storage unit and check engine light was on and when put in gear it sounded like drive shaft was falling out. Finally after a few more hours on phone to replace truck and men waiting around at $15 an hour we get another truck which smelled so bad from smoking we got a headache. Then we had to transfer what was in the 1st truck to the new truck. Finally after a whole day of wasted time and money we left the next day for Dayton Ohio and get there and everything was soaked inside the truck from a leak in the truck. All they allowed us was a lousey $50 refund when we spent over one thousand dollars. There is much more to complain about. There was at least 10-12 thousand dollars of merchandise in that truck. Only a couple of plastic totes protected a few things. Most were in boxes, 2 bedroom suits, 3 newer tv's, exercise equipment, new electric wheel chair at $1,900, King size mattress, queen size mattress and box spring. Oh I could go on and on. Never will I use U-Haul again. Not to mention the phone calls, where 2 were very rude and one lady hung up on us .Most employees we talk to were very rude cause they didn't want to hear the complaint. Now in order to get any payment for damages we have to pay to have things appraised. And fill out all kinds of paper work. Another hassle in progress. U-Haul should pay for adjusters to come out and appraise, not us. Never ever will we use U-Haul again or recommend them to anyone.
TERRY W.- Rating:
- 3.0
Everything was clean with the exception that the cab smelled like cat urine. The smell stuck with me and I literally lost my appetite. I also had no idea that the confirmation process to get the keys out of the box was going to be so frustrating. When I got to the place, there was whole other verification process to verify myself. I had to provide a phone number for them to call someone to say they know me and that took forever because who isn't skeptical of random phone numbers? Left me hanging....The rep had bad spelling and English so that was discouraging. She called my fiance because I listed him as the other point of contact. Prior to she randomly types "what's ***** number?" It seemed unprofessional. I had to keep retaking my picture because I must have looked different than I did the day I got my license. Then I was finally able to gain access to the keys and go through the process of checking off the truck.
Mary W.- Rating:
- 4.0
Door dosent close air tight , lot of air noice coming in while drive. Very bad wheel alignment, dragging toward rightside when steering is straight.
Hirenkumar V.- Rating:
- 2.0
Rented a 26' truck and every time I turned it off I had to jump it to get it started. They changed my pickup location twice and made my driving mileage twice as far. Cost me alot more money. Couldn't get ahold of anyone to bring up the truck issue.
Joshua W.- Rating:
- 5.0
I was not informed that I needed to go online and send a bunch of pix when I turned in the truck. Knowing the whole return process it helpful.
Karen J.- Rating:
- 5.0
Service was great!
Johnny F.- Rating:
- 4.0
Make sure that moving blankets are inside the truck for those that are picking the truck up during non operating hours.
Jorge D.- Rating:
- 5.0
Have the equipment that they reserved at the location they asked for it at the time they asked for it. If. It I will use anther service where I don't have to deal with this frustration.
Cameron W.- Rating:
- 3.0
No parking spay
JEFFREY B.- Rating:
- 3.0
Did iPhone checkin. No place to park
Jeff B.- Rating:
- 5.0
Nothing the service was quick and efficient.
John R.- Rating:
- 5.0
Customer did not leave a comment.
james H.- Rating:
- 2.0
Make sure your representatives are knowledgeable . My pick up time was for 12;00 pm when I called the rep to check in bc of issues with mobile app . He changed it to 12:00 which caused issues where I didn't get the truck until around 12:40 a big inconvenience , being that I had a certain time to pick up supplies
JACKIE K.- Rating:
- 3.0
Need better communication about drop off locations.
Joshua H.- Rating:
- 5.0
They were very helpful
Bernard G.- Rating:
- 5.0
One negative thing is no hand dolly in the truck !
David P.