My check engine light was on the entire time. I contacted uhaul and waited over an hour to get roadside assistance . I could not get help.
Andrew P.
Americare Medical Supplies & Services Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Virginia Beach, VA 23456
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Everyone from Customer Service to the physical location was helpful, great and friendly. Could not ask for more!!
Melissa W.The checking in procedure was very difficult
Philip B.The agent on duty did an excellent job explaining the procedure.
GARRY W.This location should not rent Uhauls. They are a poor reflection of your company. The store was closed when we arrived for our 4p pick up. No one answered the location phone number or returned our call. We called a different rental location who gave us this # (7574884921) to help us access the keys to our truck. We had to wait on hold for an hour! We were finally able to speak to Amy (with a Lynchburg phone #) who was wonderful!! She was able to talk us thru accessing the keys from the lock box outside Americare Med. Supplies. She even called us back when my husband accidentally hung up on her. Amy is an asset to your company! By the time we got home with the truck, a thunderstorm had moved in, so we couldn't load until the next morning which delayed our departure time! We spoke with someone at the shopping center while we were wainting, and read more reviews online after our issue with this location. Apparently this is a reoccurring problem. Why would you continue to allow them to rent your trucks!?
Steve B.