The rental itself was fine, but the check-in procedure for picking up the truck outside of business hours seemed unnecessarily long to me. Unless I missed the option to do this, I would have liked the ability to set all of that up ahead of time (for example, entering my passport #, entering contact information for someone who could vouch for me and having that person contacted, etc.) so that I could have just picked up the van when I got to the pickup location. Fortunately, I picked it up when potential witnesses were awake to be contacted, but if I had had to pick up the van in the middle of the night, some of those verification steps would have been impossible to do at that time, and I would have been out of luck. Also, I checked out a dolly as part of my rental, but the pickup location did not have any of those, and as far as I can tell, I was still charged for it. It would have been nice to have been warned that the dolly wasn't available, so that I didn't unnecessarily pay for that. On the positive side, though, the van worked great and was exactly what I needed. Merci!Michael P.
Dixie 24 Oil Change
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Waterford, MI 48329
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The Dixie location is always great to work with. One thing to note though, but it's not this particular site: there was a dolly tie strapped against the wall. I understand why you do that but it takes up space in the truck that we could otherwise have used.KATHERINE MAY G.
The person I dealt with at this location did a fantastic job. However, the trailer had damage that I had to document before I took it.Gregg J.
They didn't have the equipment I needed. All they could offer was the truck.Donald B.
Unfriendly. â€œI'm not lifting the trailerâ€Brian P.