We stood outside in the hot sun, the workers tablet that he was using kept crashing and I had to input mu info several times. The 2 guys were nice and apologetic about the issue. When I made the reservation I requested a toll dolly when I arrived at the location I was told the only dolly they had was broke, therefore we had to get a vehicle transport unit which Im sure was more money. I was also charged 25 $for some insurance that I was not aware of until I looked at the receipt. This should have been told to me verbaly so that I would have been aware of the charge. MerciELISEO R.
Moving Truck Rental in West Jordan, UT at Pendletons Towing Recovery
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
West Jordan, UT 84088
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 6h pm
- Sam - dim : 10h am à 1h pm
Heures d'ouverture spéciales
- 7/4/2021: Fermé
- 7/24/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in West Jordan, UT 84088
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I went after hours and checked in via the app. Some worker yelled at me that I was doing it wrong, that I needed to check in with him, even though I had been there for 20 minutes and he didn't say anything until I was done. Lame.Lynn W.
The individual at the location did the best he could. The owner wasn't there and failed to leave keys for the person working to access the lot where the trailers were stored. The location where the uhaul sign is and where Google maps directs you was not correct. I arrived at my scheduled pick up time and the door was locked. The sign said that due to COVID-19, it was by appointment only and to call a number. I called the number and the person that answered didn't respond to me after I explained I was there for my trailer reservation. I said â€œhello?â€ And he confirmed he was there, so I explained again that I was there to get the trailer and he hung up on me. I finally happened upon the person handling the uhaul rentals (45 minutes after my scheduled pick up time) while I was walking around this strip mall and on hold with uhaul customer service. This was a horrible experience. I would not recommend uhaul based on this experience. I had no idea if it was legitimate or legal and uhaul needs to do a better job to ensure the people they're contracting are at their locations for people to get their rented equipment.Nickolis S.
If the drop off location needs to be moved, from the original planned location. Please make the customer aware of it up front at the beginning.DAVID L.
First off, U-Haul changed my pickup location the day before it was scheduled. I received an email saying 9:00am at Pendleton's Towing for a 24/7 rental. I got there at 8:45am, logged into my account to try to do the 24/7 mobile verification, and it said I was scheduled for in-person key handoff (even though the reservation SAID 24/7). It also showed on the web that the location opened at 10:00am... even though my email confirmation from U-haul told me to be there at 9:00am. I called U-haul and sat on hold for 45 minutes only to find out there was nothing to be done. Stood in the parking lot until 10:00am, nobody was there yet. Finally a guy showed up but he said he couldn't help and another guy was on the way. Long story short, the other guy showed up ~10 mins later with no apologies, communication, or urgency. After inexplicably waiting around even longer I FINALLY got into a truck and was told "these came in last night and we haven't gotten to clean them." Anyway, by about 10:50am I had keys in hand. I've rented plenty of trucks in the past and this was by far the worst experience I've had. Disappointed and frustrated with both U-haul AND Pendleton's.DANIEL R.
Make it easoer to find your business. I still dont know where your office isAngela S.
I tried to get a larger trailer...but it was not available. No one helped us. It was odd.MICHAEL H.
The site was hard to find. And when we finally found the office the door was locked and there was a note to call a number but no one answered the number. When we finally got to the lady she was rude and short tempered!!!! I will never go to that site again.Carol G.
I had a pickup time of 10am and no employee was there to help get the equipment. I left with the trailer at 10:45am.Laurel N.
Office is too far from Uhaul location, office lady told me I'd get a refund if dropping off early (I did not).JEREMY V.
I had signed in on the virtual app. I declined the additional coverage. The rep came out and did something on a tablet....which apparently included signing us up for safemove for $90 of unauthorized chArges. He drew a line through signature, neither me nor my husband signed. Now I am battling uhaul to refund the unauthorized charges and Pendleton just shrugged and said not sure what happened and we have to fix with uhaul.JAMES E.
It said 19.99 a day, I ended up paying 173.00. I filled the tank to half where I found it and they said it was more. They stacked fee after fee after fee. Next time I will take everything in my car. Never again.ROBERT S.
the 24/7 checkout and return was awful. It took more than 2 hours just to get the key to the truck and get going. Of that 2 hours, more than 1 1/2 hours was spent on the phone with customer support, who had enormous difficulty with their own system. The local pickup company also could not make the system work. Very frustrating. The customer service rep and all the people were great, the truck was great, but the pickup system was awful. We probably had to try to log into it 30 times, only about 15 of which worked. Once in, could not figure out what we needed to do, and system just did not work, period. If you want to discuss, call 801-967-5963. cal peadenCalvin P.
You need better signs, i had to call the office to be able to find it, everything else was great.Nathan F.
Accommodating in off hoursTimothy L.
Just keep it up !!!jesus R.