I walked up to the location to reserve a truck for 3:00 PM and the lady put the truck down for 1:30pm. I said I would return at 3:00 to pick it up. I realized at 2:45 pm that I had no help to move my things and came back to change the reservation to 9:00 am she said she could not change the reservation. So I picked the vehicle up at 9:00 am and had it back by 1:30 not because I was finished moving but because the lady put the wrong time on the contract and I didn't want to be late and charge a whole day fee because she didn't make the reservation as I requested when I came to the UhAul rental so no this wasn't a good experience or customer service.
Monica Mitchell-Lett
Westlake Indoor Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Westlake, OH 44145
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- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Super customer service !
Richard StevensonI think they overstaed my mileage yesterday. tried to call around 215pm, but nobody answered
Susan RyanEverything went seamlessly. The lady working there is always pleasant and made things easy.
SHAWN MERHAUTI have rented from this location multiple times. Chris always makes the process easy and efficient. She is friendly, courteous and professional always! The Westlake location is where I will always rent from!
todd ruth