Better communication!!!! I called with a concern of being over charged and someone was supposed to call me back and never did. I had to call back several times to get the issue resolved. The truck and location I originally booked was not available so they called and booked me at another location which was ok. However I opted out of the safe move and when they rebooked me they added it without my knowledge or even asking me. At least they were quick and easy to rectify that situation and reverse the charges. First impressions were not great as I was picking up at a location that was supposed to be open and it was not but I could see the truck in the lot so I figured there was something else that needed to happen perhaps with a lockbox. I called and the customer service agent was helpful and directed me on what to do. I do find it strange that the business I was picking up from also had no communication or updates that they wouldn't be there that day. That business could also use better signage it was pretty hard to locate if your unsure of where it is.Jason T.
Moovment Logistics Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Whitby, ON L1N1C4
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 4,0 - Cote moyenne des clients
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We were unable to get the vehicle for almost 1 hour due to the Mobile App not accepting my information. The location was closed at the time so we were unable to speak to anyone. Tried to get in contact with someone at Customer Service to see what could be done, we were told to push our reservation to the next day and someone would be in contact with me. As we were pulling out of the parking lot a man (who must've worked there) was running out with the keys and told us to take it right then. Overall a very disappointing experience and will not be backMadison P.
Make sure that the equipment ordered by the client is available. I was told to go to anothet location to try to yet missing equipment. I wasted time and money. Big disappointment.Bradley H.
Ease of reservation, pick-up and drop-off. Had a great rental experience. Will definitely use this location again. Thanks again John.Russell L.
Call ahead talk to John he will make your experience the best it can beThaneswaran T.