First, they did not have the 10 foot truck available to rent, so my only option was the more expensive 15 foot truck. Then I was charged a cleaning fee for dust in the back of the truck, so I went back and swept out the truck. The fee was supposedly reversed. 4 days later I was charged the cleaning fee again. Called back and was told to wait 3-5 additional days and it would be reversed again. We'll see what happens. When completing a simple task like renting a moving truck for 1 day, I don't appreciate dealing with the company for an additional week. I will definitely not be renting from this location in the future.ADAM S.
Moving Truck Rental in White Stone, VA at The WHARF
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
White Stone, VA 22578
Services dans cet établissement :
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 2h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in White Stone, VA 22578
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Daniel is very friendly and outgoing, easy to contact, etc.Ollie A.
Danielle was very friendly and helpful. All paperwork completed prior to arrival. He had me hooked up and on the way in 15 minutes. Will definitely use again.Ollie A.
Equipment was clean The windshield wipers needed replacing though ran into some rain luckily it didn't last longer I would have had to pull over and buy new bladesPatrick O.
Nothing I will not be getting anything else from here again!Denesha M.
The equipment that I rented was typical of UHaul equipment.. It was very well designed for the mission, well built and reasonably priced. This is way we always look to UHaul when we require temporary use of equipmentWILLIAMPHILIP M.
Nothing. It was great!cindia M.
This gentleman was also very plesent.Ernest H.
Very good Customer service and friendly also very helpful! Thank youEbony M.
Super easyWilliam W.
Send everyone to The Wharf. Always happy with the service.Adam P.
Always excellent service and extremely helpful and accommodating. I wouldn't go anywhere elseChuch W.
Daniel was more than accommodating and helpful. It was an easy process for picking up the rental truck. The truck was very clean and we drove it more than 900 miles without incident.Harry F.
Everything met my expectations and I'm so grateful. The best rental experience ever!Pamela S.
Excellent customer service each time I have used this location.William H.
The wharf was Great. But the Rest of my experience with U-Haul was very bad. I set up a reservation on Monday and called to verify reservation on Tuesday. At 10 am they told me it was there and ready for me. Two hours later they call and tell me they rented it out. So they set me up with three guys auto for a car carrier. I call to verify and for two days they will not pick up the phone. The main office was very rude and no help at all. Waisted 6 hours of my time for a simple rental. If it was not for The Wharf site dealer going above and beyond his duty's. I would never deal with U-haul again.aDAM P.
Customer Service rep did not explain why he was asking questions already answered in the online reservation. Should learn how to rephrase questions to ensure customer has a better understanding of the process. After all it took time to make online reservation Additionally he said we had a quarter tan of gas.. The needle was on E Not professional. Attitude, disposition was terrible. Very dismissive.Brenda W.
Daniel is very helpful and courteous.Mark S.
One problem, u-haul should give people and extra 20 miles, just in case a person gets loss.Vermon L.
Your local branches aren't as knowledgeable about uhaul standards of practice. My advice for anyone is to deal with U-Haul directly vs calling local offices.David H.
The vehicles were better than the signage, would have been better if there had been some indication of where to pull in/park. Customer service rep was very nice, and a far more interesting store to wait as paperwork is processed than most.James C.
Daniell was super! He helped me get the right size truck for the job and even gave great moving advice. I'd definitely recommend this uhaul location.Mary B.
rental process was easy, no surprises, and well documented.The P.
Convenient, fast and friendly service. Highly recommend.Fred C.
I applied online which included providing an image of my driver's license and my credit card number. The agent requested that I provide the information when I picked up the trailer. It seemed like he wasn't able to bring up those details of my reservation.David M.