It was NOT this location but my original order at a different location was NOT OPEN WHEN IT WAS CONFIRMED (in writing) TO BE OPEN. I needed the u-haul that day so I had to travel 50 miles round trip to get a my trailer. VERY VERY frustrating! Your area rep was very helpful with my situation but my experience was NOT good. I have used U-Haul many times in the past. The dealer that was not open was ALLEN GARAGE & TOWING, 4678 NC HWY 72 W in Lumberton, NC. I trust you will address this problem for future customers!
david a
Holiday Motel
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Whiteville, NC 28472
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I was set to pick up at 7:30 and received a call from the owner of the motel who asked me to come between 8:30-9 instead, and so I got there at 8:30 to give some time for the pick up process and he wasn't there. I sat there for an hour, while the lady behind the counter Ms. Pat or something like that refused to call him and was extremely rude. After an hour, I wouldn't stop coming to the window so she had no choice but to call him. He got there in 10 minutes, so seems like he was home and wasn't going to be there for me to get my equipment and knew he wasn't going to be. Then also over charged me instead of the $139 before tax I was charged $263,9 and was given 188 miles instead of the 216 that was on my reservation. I called, no one answered and U-Haul scheduled my call to fix that issue and no one ever called me Monday.
DIEMTHUY CRunning lights not working and high beams didn't work
Georgia SNone
DARRYL RVery kind and Helping people. Nice big Drive ways. Easy in Easy Out.
vrujesh b