This was the WORST experience. I booked online for a pick up time of 4:45 on Saturday 5/8 and got a call that day that I needed to be there by 3:00 because they were leaving for the day by then. I was in a different state at the time and they finally agreed to come back and meet me at a later time so I could pick up the trailer that day. I was to return it Monday 5/10 at 4:45. I was there at that time to return and they were not at the location. I called them and they told me "nope sorry we aren't there you will need to take it to a different location" she was VERY rude. That isn't right as I chose to return it to that location so I wasn't charged extra for returning it to a different location. I then did reach out to roadside service/customer service and they said "sorry you will have to pay out of pocket if you want someone to come help you unload it". I then tried to call this dealer again by phone and she didn't answer my phone call. I then called the next closet location which was the U-Haul at Westway and they said that wasn't right and they called this ICT Auto Sales dealer and they were also VERY rude to him. Note that they answered the phone call for a different number and not mine. We finally were able to go to the Uhaul at Westway where they helped unload and were so very kind to us. This whole process took 2 hours! WE WASTED 2 hours trying to just return this trailer! DO NOT USE THIS LOCATION!!!!LYNDSIE O.
Moving Truck Rental in Wichita, KS at ICT Auto Sales LLC
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Wichita, KS 67211
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Confusing on what numbers to call to get instructions in real timeâ€”notvthe auto email. Did not get the truck until 10 amâ€”late for a moving day.JAMES S.
The inside of the truck was full of trash and disgusting, the guy who was there was not helpful. I will NEVER use this location ever again.KATHY B.
I had to wait an hour past my reservation but it's during a pandemic so I can't complain to much.James W.
Bed of truck hadn't been swept out with a broom at time of pick-up. No u-haul furniture dolly or furniture pads were available, though were a part of my order. However, the manager at ICT did procure these items for me from a secondary source. He went above and beyond to see to my needs.Warren T.
Reserved rental online. Got to original location and they had no knowledge of rental. Trailer was blocked in by cars with no keys and could not access trailer called and got another location to get a trailer. Was given the wrong address and then had to call again to get corrext address. Was told a person was there waiting to help me get loaded up. Showed up and had to wait 15 minutes for owner to show up to get me connected. Had to redo my rental agreement with them and finally got the trailer and on my way. Very poor communication between corporate and rental locationsDaniel H.
Extremely friendly and very quick. Came out to make sure everything was ready and working. I would definitely call them first the next time a need a truck.Roger P.