Make the approval process before rental. Lost an hour with the app (laggy and several times had to start over), and then with the actual approval. I am a foreign citizen with a foreign passport and driver's license. I clicked on option foreign license and uploaded my passport, but agent said it needs to be a "US government issued ID", which makes no sense for foreigners. In the end we could switch to my friend helping me move, who has a US driver's license. That flexibility was appreciated, but overall an experience that would make me not want to choose UHaul next time around.
Grega P.- New York NY
- Williamsburg
- 11211
Moving Truck Rental in Williamsburg, NY at A 1 Auto Repairs
(Concessionnaire U-Haul dans le voisinage)
392 Leonard St
Williamsburg,
NY
11211
(Meeker & Richardson)
(Meeker & Richardson)
Services dans cet établissement :
Pour nous contacter
392 Leonard StWilliamsburg, NY 11211
(Meeker & Richardson)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h30 pm
- Sam : 10h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/15/2021: 8h00 am - 2h30 pm
One-Way and In-Town Local Rentals in Williamsburg, NY 11211
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 2 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
Self service system is very poorly done. There was a group of us waiting for assistance and even though it took a while If that person wouldn't have been there we would not have gotten our U-Haul. I had troubles from start to finish. Couldn't return it properly. Thankfully the customer service representative for U-Haul was great and made it easy even though was hard to get through.
Nathaniel W.- Rating:
- 1.0
Unclear directions from employee and very hard to get the truck
Rylee C.- Rating:
- 1.0
The contract was not properly prepared. It was a one way rental. No help was available. Next time I'll use budget.
MICHAEL F.- Rating:
- 1.0
Absolutely the worst uhaul experience I've ever had.
Sam J.- Rating:
- 1.0
I rent from you all weekly, and this was the worst truck I have ever dealt with. I sat in this truck and said out loud WTF. That's how bad it was. The whole day was full of WTF because of this truck. I'll be calling you tomorrow about this situation. I had no choice but to deal with is because what I had to do had to get done.
Jacqueline L.- Rating:
- 3.0
My U-Haul was missing the dollly and furniture removing foot truck that I paid to have
Paul M.- Rating:
- 1.0
I got over charged for miles that I didn't use
SAONIMARIA F.- Rating:
- 5.0
Nice people Worked smoothly I do have a complaint The $20 fee because I didn't check out online at the end. Nothing to do with the location, I did not know about this and don't currently have time in y life to call and dispute it
Frank H.- Rating:
- 5.0
123 Easy and so affordable. My go to for rental and easy accessible location. Uhall all the way.
Bienvenido B.- Rating:
- 5.0
I was charged extra 38 dollars for gas I return the truck with the same amount of gas I took the truck with ,I sent a email and nobody responded I only put 5 miles on the truck Not right in today times
ROBERTARTHUR C.- Rating:
- 3.0
The van smelled really really bad, although generally clean. The wrong key was in the lockbox but luckily there was someone at the location who gave us the right key.
Dasha D.- Rating:
- 1.0
The snow around and on the truck has not been removed by the time I arrived. I had to shoveled all to get out of the spot. I took about a hour. I wonder if this is my job to remove the snow?????? I don't think so. Since I have made a reservation, so you know I am coming.
Junichi K.- Rating:
- 1.0
Worst experience ever.
Hamza A.- Rating:
- 2.0
I submitted a request that my billing wasn't right, haven't gotten any response. My rental was missing equipment I requested (and paid for!) and there was no way to rectify this with the u-haul 24/7 service. Being switched over from a human as I had requested to the 24/7 mobile service was infuriating
Adam A.- Rating:
- 1.0
The U-haul person inside would not help and would only point to the online address on the window as no one could come. The location was very difficult to find, had to go back for the hand truck as it was not on the truck. Nothing was explained in full. I had to wait till each issue or miscommunication as one of your reps called it before proper explanation was given. There are a lot more issues but I'm not feeling confident that anything will change so I will stop here.
Wilton R.- Rating:
- 1.0
The items I reserved prior to picking up the vehicle (2 furniture dollies, 2 hand trucks, and 1 dozen blankets) were not provided. When asked, the person at A1 said there was nothing on my order/reservation despite my order clearly showing what I reserved and was charged (opposite what was shown on UHaul email). He then provided 1 dolly and 1 hand truck...when we went to use the dolly, we found it had a broken wheel. This disaster made moving much more difficult and a few hours longer than scheduled. Will not recommend U-Haul to anyone!
Antonio M.- Rating:
- 1.0
Make sure the van actually has the gas stated. Make sure all ramps are secure and won't fall out on the BQE. Also check power steering belt as well as alignment. Truck swerves and steering is hard. Poor maintenance of trucks.
Adam C.- Rating:
- 3.0
The customer service needs a lot of improvement . The retrieving and drop off also needs some organization. Your rates and apps are not at all correct. I have tried to issue a complaint and possible correction. However your app doesn't always work I have screenshots of the errors. I was wrongly charged. You advertise for the day and you charge for 4 hours not even from the tine you pick up
Jose P.- Rating:
- 2.0
Check out is confusing. It was not clear if the key was supposed to be placed back in the lock box or in the drop box.
David B.- Rating:
- 1.0
I was overcharged, the online check in process was more difficult than expected and took long, there was no one in the area to help, and customer service changed my location and time reservation making my moving experience very rushed and inconvenient. The change of location was also a lot farther than anticipated. I hope to get a refund for the over charge. I was not expecting to have such a bad experience as previous rentals with uhaul have not been this disappointing.
Nicholas F.- Rating:
- 2.0
no on hand to help - though they did shrug and point at signs. they were rude. the app didnt work so i lost rental time also. the equpment was well maintained and clean though.
Nathan M.- Rating:
- 1.0
Very rude and unhelpful
JOSEPH C.- Rating:
- 2.0
The self check-in app was extremely slow and did not have good connection. The truck had cigarett butts in it and smelled horrible- like an ashtray. Also, I reserved a furniture dolly and utilities dolly and both were not in the back of the U-haul van, which I didn't see until I got to my destination. This was not a great experience for me.
Clay B.- Rating:
- 1.0
The whole experience was pretty bad to be honest and I'm not someone that is hard to please. I had reserved a uhaul weeks in advanced and got to the pick up at 5 am with my girlfriend early just to make sure there wouldn't be any problems and come to find out the person didn't set things up properly to be able to use the uhaul. So I had to spend money to Uber her home and Uber myself across town to get to a vehicle that actually could be used. The verification process was archaic and forced me to have my brother wake up to speak to a rep to verify my identity. Finding the actual uhaul is like a puzzle and the locations are dangerous (under bridges with a ton of homeless people). Not a good experience at all and would be very unlikely for me to recommend.
Jonathan D.