Keep up the excellent customer service...please! My experiences & support from John & Harry were fantastic! John assisted my uhaul process with pinache!DIANNE G.
Moving Truck Rental in Willingdon, AB at Country Auto Sales & Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Willingdon, AB T0B4R0
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It was a rough beginning with Wllingdon, as I was advised to call them ahead to confirm they would be open. First call , I left a message - no return call. Second call , a gentleman answered & when I told him I just wanted to return a uhaul , he cut me off & said call back in 10 min & hung up on me. In returning the truck, there was no one to speak with or drop off the truck to. I called again & a lovely, personable young lady answered & was very helpful. Being new to the area, it was a wonderful learning experience. Uhaul traffic was outstanding in their service delivery & support throughout my uhaul experiences. Again a big, big thank you to Eric from Cochrane uhaul - he was a calming, knowledgeable figure as I tried to navigate the uhaul system. Overall an outstanding Uhaul experience.DIANNE G.
The property was supposed to have an attendant which was not at work. The property not clear of snow no proper signage essentially left the trailer in the middle of the road and left as I was told to do by the uhaul call center. Very in professional all the way around.darlene K.
All goodraul A.
Make sure every detail of the rental is correct and is withought a doubt triple checked with every department. Also don't start a conversation with a customer about having to pay more money after already paying so much for all the fuck ups thanks never using u haul .kaitlyn P.
Really bad experience right from the get go! First the website was totally misleading, it said my rental was in one location when in fact it was a 1-1/2 hr drive one way to pick up. It was completely filthy inside and I had to wash the outside because it was caked in mud! The website only allowed a 14 day rental which I needed it for 15. I booked it for the 14 and when someone called to confirm, they said they rent for more than 1 day! That happened 3 times. Shall I go on!!!!!!!Stacey T.
There was no one around to speak to when we dropped it off. Just got told to park it in the lot.WILLIAM B.
First of all I would like to say that when I called customer service last Tuesday night and spent over 10 minutes explaining all my concerns including the trailer blowing my truck fuses I was transferred to roadside assistance even though I did not request such. When I asked to be transferred to customer service they told me I could not. So when I call customer service again there was not record in my rental file of the 10 minute conversation I had. I am still waiting a call back so maybe giving a bad review will help So lets start at the beginning. I called into U Haul last Monday Nov 9th and talked to Britney to setup my trailer rental for the next day. That went well but even though I told her that on the U-Haul website page for the Willingdon location the feedback stated the address was incorrect she told me it was correct but she was unable to find me a phone number for that location. When I received the rental confirmation via email I was still not sure about the address so I responded to the email and asked for someone to confirm the address. Jennifer from customer service emailed me back and stated the address was correct. I then emailed her back within 10 minutes and told her again that the address is incorrect as per the feed back on the website and that I also need a phone number for the location so I can confirm the address. She never emailed me back. I then emailed her last night to explain how bad the rental went and that the listed address is incorrect and that it tool me an hour to find the proper address but I have also not received a reply. So now I show up in Willingdon last Tuesday to pick up the trailer. I see where a bunch of broken down and taken apart U-Haul trucks are but there is no business there at all. I go to the published location and that address does not exist and there is no business sign in town for the company name listing online plus there is no phone number. I went to the only grocery store in town but the owner could not speak English and nobody on the street knew the business. I finally went to the post office and they were able to point me to the proper house but all this took over an hour. I then went to the house as instructed by the post office lady. The man knew nothing about my rental and stated they just got in the trailer I was asking about. I then had to wait while he called an U-haul location in Edmonton to figure out the rental. We then went to get the trailer which was dirty inside including having broken glass. Because the guy in Willingdon had no paper work I talked to the Edmonton agent to finalize the booking. When I questioned why I had to take the insurance which I never agreed to he told me that I would not be able to rent the trailer then as he had no way of getting me the waiver form to sign. Now that 1.5 hours has passed since arriving in Willingdon I now head to my destination. After driving for 15 minutes my clearance and dash lights go out on my Tahoe as I hear the fGlen T.
I would recommend this drop off location, however U HAUL needs to correct the address. The given address is a residential area, someones house. I had the RCMP show up due to a U HAUL circling the block in the dark multiple times. The RCMP officer then escorted me to the proper location when I explained to her the situation. This is not the first instance of this as I found another review online of a person having the same issue. I have told U HAUL that they need to correct this. Hopefully this happens.TODD B.
The address is not right, so it was difficult to find the person to take the return.RICHARD B.
Think I was given a run around . You should know who your agents are and where they are at. There was no one at the Willingdon agency. So I dropped the trailer and left.JUDY G.
The owner did not respect pick up schedule and used car for personal usege.Jiahui L.
It held me to wait for an hour from 8am to 9am. The boss was not there and didn't make the rental process clearly to his colleague. And his colleague kept me waiting till 9 am. I was supposed to pick up my truck at 8 O'CLOCK!ZHIYU H.
Hotel did not have the blankets nor dolly in ordered. SImple answer was "sorry we don't carry those". So why allow me to book them in the reservation?..and of course I've been charged for them and now need to chase you for a refund.Tony F.
Excellent Customer Servicerubica H.
This was my first rental with U-Haul. the service was great and improvements are always accepted.Lower rates could be a start.ELTON N B.
There seemed to be a lot of confusion in regard to my reservation. Both on pick up and drop off.ED S.
Two weeks ago, I have booked a 14 truck and the person in charge told me that somebody will give me a call for the schedule but I have not received any call. But, unfortunately, I had to go back here for the 17" because the 14" truck I booked and about to pick up at Anamaan supermarket at mccowan & nugget ave. did not come and I waited until 2PM for a call but never happened. My only choice was to take the 17" truck available in this branch. However, the person in charge again got my credit card number and CP number wrong so he has to call me again.Marcelo M.
This location needs to provide customers with a printed contract upon pickup. Photocopying a driver's license and credit card is a security issue which could result in a customer's identity being stolen. I contacted this location after returning the vehicle and asked to speak to a person in charge of U-Haul transactions but that person was unavailable. I then asked that the photocopy of my personal information be destroyed which I was told it would be. Otherwise, on the day of pickup, the store clerk was very courteous.ANGELA T.
I returned my truck at 10.30pm on Monday but the order was not closed until 12.38pm the following day. I got a text on Tuesday morning saying that my rental was overdue. It would not have been good, if anything had happened to the truck because I would have been responsible for it.ZHI HUA Y.
I had to wait for two hours to get the rental van. No only she was not there to assist, also wanted to charge more. I do not recommend this place at all.RITA K.
Great thinking Uhaul. Moving to this local smaller format was a great move. Closer to phone. The check in/out process, well thought out and smooth. Vs the big locations but far from home. Bravo!SHAMS K.
Please allow customer to choose "NO-insurance" option before pick up their vehicles, don't tell them afterwards. Thanks!MING WEI H.
At first I had to wait for nearly 3 hours because there was no vehicle available although I received and email confirming pick-up date and time. Then I was sent to the pick-up location on Steeles Ave which was better than the first one but still below average service. All in all, a disappointing experience and I wouldn't recommend u-haul to anyone.BEN K.
I called few times before picking up my rental to confirm if they had the van, i kept getting different answers each time i called. Than When i got there, i told them i dont want insurance but the person said Uhaul has this new policy which require everyone to buy insurance! False information was given but since we needed the van we had no choice but to get it. Will never go back to this location again!MANBIR SINGH S.