Cashier with 6 people in line buying gas, groceries etc. took a lot longer that with other truck rental companies. Bad experience, changed my location three times in 2days... Moving is stressful and very time sensitive, when I spoke to managers 3 times, I never even received an " Im sorry about this " CMON ! I happened to look at my emails 1/2 hr before Pickup reservation at location close to where I as staying so I could walk to pick up the truck, BUT BEHOLD, I now have have to go into the city of Wilmington, De to get my truck. No Phone call, an email??? HOW MANY people are looking at their computers on the same day when they are renting a moving truck with furniture and boxes.... WHO ? I called and asked the haul manager, in a very sweet tone, Was there a way they could drive the truck to my original location since I didn't a car and was told, and I quote "THAT AINT GONNA HAPPEN "so I got an uber to meet the slow nasty clerk at the BP in Wilmington...
PIERRE J
Boulevard Bp
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Wilmington, DE 19801
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I requested a truck close to my house, friday before pickup they change the site all the way in the inner city. 8 mile difference which increased my bill. 2nd the truck was on empty, the person did not go out and check. She was the only person at the gas station and it took her 45 minutes to get me checked in due to fact she kept stopping and waiting on customers as they came in the store. It was a terrible experience.
PAULA SMs Val was friendly and knowledgable. Customer service skills were outstanding. Check in and check out were a breeze. Ms Val deserves a raise.
KEVIN NI was very unhappy with the cleanliness of the vehicle but I was in a rush with no time to complain or exchange. I was also charged for someone else mess that I mentioned in the notes. I’ve never had an issue with this location and it’s close to my business but this time I was very displeased with the vehicle itself.
Ericka TValerie she is extremely supportive and detailed. She is wonderful
Ke C