This message was sent to Mr. Williams: Mr Williams, I did received your message. And I must say that I am disappointed in the way this business transaction took place. I was told if there is gas put in your van that is more than what was present at the beginning of this rental, then there would be a refund. Or if less fuel was present on the return of the van, then an additional charged would be added. Apparently, this is not so. Well, I feel this is sealing from your customers. Trust me, I know if I returned the van on empty, you sure would have charged me. Disappointed customer, Pam Davis Additional comment: You could possibly work on better communication and clarity of your policies.PAMELA D.
Moving Truck Rental in Wilmington, DE at Lady Liberty Private Car Inc 2
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Wilmington, DE 19802
Services dans cet établissement :
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 4h pm
- Dim : 7h am à 11h am
- Retour client 24 heures
One-Way and In-Town Local Rentals in Wilmington, DE 19802
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
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This is about uhaul online not the location. I made reservation online. It changed my pickup location to 15 or more miles away. Ended up using phone to cancel reservation and make new one. I provided zip code for scheduling. On my way to this location I passed 2 other uhaul sites. How did they pick that one?Daniel S.
The area is run down and the attendant was late and had no clue I was picking truck up at time requested.charles W.
The customer service was great, I will use this location in future and refer , I really like the personable setting, especially during these challenging times, it was great not to b in location with alot of people,MICHELE T.
I was charged a random and extra fee for no reason at all. I do not appreciate being charged more than I am suppose to be charged for. I paid for all the services I used. I returned the vehicle in the same condition as I got it in, gas included. I would like my money back for the extra charges that occurred on my account asap. Thank You!Fareed J.
Great service all the wayDavid O.
They are so friendly and helpful!!licinia K.
The same experience very helpful n curticyPAUL D.
Pick up and drop off persons were friendly and efficient. Less than 20 minutes in each case. Equipment was a brand new Chevy pick-up (1,200 miles). And the total cost for 3 days was very reasonable.James D.
We rented the truck from a location on Kirkwood highway but a day after the order was confirmed, we were told the truck wasn't available and there wasn't any trucks left to rent. The Kirkwood location then called back and told us they could transfer the reservation to the location on Bowers Street. We did that but that added mileage to the rental so we had to pay more. Not ideal but that was the only truck we could rent. The 24/7 truck share process was very difficult. Seems like customer service and the counter reps don't understand it. I had to call customer service 3 times when I arrived to pickup the truck. Turns out the rep on Kirkwood Highway didn't enter the information correctly which made the process more difficult than it needed to be. In addition to that, customer service didn't understand how the truck share worked. We got the issues resolved and finally drove away with the truck. When we had to return it (by 8am), we get a call as we're driving there that U-Haul needs the truck back. We returned it early and a counter rep was there but he couldn't do anything to return the truck because it was truck share - why can't he return it for us? He should have the ability to do that. We returned it but because the rep needed to move the truck and set it up, he took the keys quickly (before I had a chance to take pictures). The whole process was frustrating and unpredictable. Definitely will not do this again.William K.
Thums up to uhallPattrice S.