Had to get a much smaller rental then requested. Our original request was submitted and ACCEPTED for a 15ft pick up and drop ant different locations. At the time of pick up we were Told that our reservation should not have been excepted and there were no 15ft available. We NEVER received any updates or prior information letting us know about the concern. We were then given the option to drive 20 miles away for a 20ft which was much too large and much further away or a 10ft which was much smaller and still at a different location. The CS manager handled this issue poorly Do better U-Haul
ALEJANDRO N
Hashemyars Service & Oil
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Winnetka, CA 91306
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Very helpful and friendly
BALTAZAR MThe location station was not very receptive nor helpful. Trucks were jammed together and it's difficult to exit the parked locaiton. The pickup process was difficult as the phone app didn't pick up my driver's license picture, calling the provided support number took another 20 minutes, I showed up at 8am and left at 9am. Very annoying. Once in the truck, it was on Empty, I filled it to half a tank and only put 10 miles on it, the station attendant said I will get compensation, but I haven't seen it yet. This dispersement of U-haul trucks around different areas is clumbsy because the personnel just don't care.
Bruce SHe charged me for 3 gallons of gas and I had put gas in the car
LORENA ZThe mileage of this vehicle has issue, I have totally used it for less than 10 miles, but Odometer was calculating 5 miles in each 1 actual miles. I think I am charged over then actual mileage.
MAIWAND A