My original booking got changed the day before to this new location and a different time, which was three hours later than I originally wanted. Then there is the whole painful process of self check in. That took close to an hour, despite me already having the app and all my info and payment on there. Then, the truck is in a tight parking in a mall. Try backing this beast without a backup camera and all by yourself. Then the dolly and blankets I requested were not there. And the pickup location has no connection with uHaul, they just provide their store wall for a lock box to drop off/collect the keys. It was my worst uHaul experience.
Shiraz E
The UPS Store Tuxedo
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Winnipeg, MB R3P0N5
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This is not a U haul owned facility. Looks like they are only proving the lock box. I had terrible experience with the mobile check out. The software could not locate me. Customer service was unable to trouble shoot for 15-30 minutes, it was realized the trucks are parked about 100 meter away in the parking lot and the GPS would not find me standing in of outside the store. After the location problem solved, could not upload the drivers license etc. Apparently Android has this problem. Finally with the help of the UPS store person I managed to get the key. I noted the fuel level ad instructed. When I returned I was instructed by the customer server person to just drop the key and take pictures for my records. I did that. I received bill yesterday with fuel charges to the tune of hundred. I had filled the gas before returning to the same level or more. I disputed the charge and sent my picture of furl level and mileage right away. I have not heard back anything.
Mahesh GEverything was good EXCEPT the vehicle did not have either the utility dolley OR the furtniture dolley I ordered, which caused some issues with moving and we had to go find a dolley from another location.
Joshua MAdvise them to note the “miles to empty” on the fuel gauge as this also helps to know how much to refill the tank with vs just going by the fuel gauge itself.
Kathy GMy truck drop off day was thanksgiving, so there was nobody there.
Wayne S