I spoke to customer service rep named Charlotte at 8004684285 03/23/2024. Initially my rental time was wrong, I checked out at 2:21 pm not 1:30. It was only reserved for 1:30. The rain delayed everything so I called in to see if I could get a courtesy extension. Charlotte placed me on hold to call the location and says she spoke to Area Manager Elijah who said "As long as you return by 4:30 you will not be charged for another day." I took her word on that recorded call and delivered the uhaul back before 4:30pm. When I get there I was charged for another day anyway. I called the call center back and spoke to Lawanda who says Charlotte never noted my account. I want that call pulled, I spoke to Charlotte at 2:05 and she did not do her job. I also want my money back from the additional day charge.
Krystal Brandford
Wash And Spin Coin Laundry
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Atlanta, GA 30311
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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Almost a 5 star rating. This place is awesome - great folks and great location - Especially the folks were great ! We figured the truck got 6mpg and put back the fuel accordingly. The gauge looked the same to me. Don't know if the gauge has a problem but they charged us $20 bucks for fuel we had already replaced so our fuel cost on the truck turned out to be triple. Whatever. Other than that - take a picture of the fuel before an after and this place is highly recommended.
christopher littletonMorning shift great night shift not so great
Quinderious TarpleyTerrible location as well. Dirty.
Minter BaileyI haven’t receive my refund yet
Travis Montelle