We were supposed to meet someone at this remote location at noon. Waited and waited, still nobody. Called and completed the transaction over the phone. Note also that the truck we reserved was supposed to be at a closer and more convenient location to where we live. Lost time and fuel because U-Haul moved the pickup location… to a lonely and somewhat scary place. Please don't do that.
Kathleen J
Express Auto Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bakersfield, CA 93308
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
It was the worst service ive ever had. Didnt check or verify the amount of miles prior or after or the gas amount. And couldnt get any answer when trying to return by calling or messaging. Pitiful customer service.
Judee BThe truck was pretty much empty when I picked it up and the mileage wasn't even showing. I was charged insurance when I didn't ask for it. The clerk was polite. Had to make a few calls to U-Haul to get everything resolved.
Dale DThis location need to take better care of the truck before renting it out. They need to clean them and make sure they don't have any mechanical issues. Also need to work on customer service.
Julianna sit was cool taking pictures and dropping off but i was a bit worried leaving it there that someone might steal it or something, but it was easy overall
Carli E