The pickup and drop off process is so incredibly tedious. In the app, I was asked to take a photo of my face and my drivers license when I reserved the U-Haul, and then again when I went to pick it up. Once I confirmed I was at the right pickup location, it goes through a rental qualification process? Why is this not done before I actually go to pick it up? That is a waste of time on the day someone is moving. Also, taking pictures of every angle of the truck when returning it is ridiculous. That seems like it's just so that someone who works at U-Haul doesn't have to do the actual work of inspecting the truck themselves. The whole process was extremely irritating on a day that is already stressful.
Taylor Yost
Pinnacle Self Storage of Leland
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Leland, NC 28451
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Good people, easy to work with
Patrick DwyerVery accommodating and friendly staff
robert plummExcellent customer service
Misty KirkpatrickWhen I came in to the drop off location I parked the truck with the others. I walked in the store and the guy at the desk asks for my name. I tell him my name and he states never heard of you rather rudely. He asks me to check my reservation drop off location I show him that I am at the correct spot. He says well I don't know anything about this. Give me the keys you'll get a receipt emailed if I figure it out. Maybe a touch of customer service training could go a long way for this gentleman.
Zachary Stamper