I had an issue with the van doors not locking. The problem was easily resolved by the store that rented the vehicle. Unfortunately, the customer service line was not able to assist by phone, they arranged for roadside assistance from a service not in my town that took 2,5 hrs to come and they took were not able to lock the doors. I was unable to leave the van packed overnight as needed sine the vehicle would not lock. I requested a partial refund due to the matter that literally ate 6 hours of my life and twice as much loading and unloading. I would still like a refund and recommend that the brand new vehicle with digital display have a manual in the vehicle and that customer assistance have access to this type of troubleshooting information or a tier two line be in place for those with assistance needs. I am happy with the gentleman that rented and assisted but it would have been better to have access to them for help since it was a one minute fix. Merci
Elaine J
City Smoke & Groceries
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stockton, CA 95202
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It was hard return the equipment since no one was there they had 2 dogs and no where to drop the keys off
Juana FClerk was late to open and he wouldn't give us our keys even after we showed him the receipt. We had to call customer service to talk to him, and he still didn't give us the key because he said his system is down. The customer service agent had to call local dispatch to convince him to give us our truck. When he finally gave us the truck, it was nearly on empty and was filled with trash inside. Highly disappointing. Please have this location do better.
Gregory EStaff was rude and mark down the wrong gas amount and I was charge extra. Luckily I took a picture of the gas gauge before returning the U-Haul and currently working with customer service to get my money back. I would not recommend this spot.
Jimmy PVehicles with touch screen to hook up to smart phones :)
Denise H