Drop off went very well. However, I want U-haul to know that my reservations--made 10-14 days before my rental date were not adhereed to. The person I spoke with at reservations said I could pick up at 7 am from a location 1 mile from my storage. On 3-15, when Uhaul called me to confirm, the truck was to be picked up at a location 5 miles further away with a pickup time of 8:45. This was unacceptable. It cut into my very full day almost 2 hours and added miles to my trip. The person w/ U-haul on the phone helped me to get an earlier pick-up if I'd use the app. and change to a 15-foot truck (I had reserved a 20-ft). I agreed. The app did not work, and I had to go into Woodward Merchantile anyway. I left for my storage unit approx 2 hours after my preferred pic-up time. In all, Uhaul cost me a 2-hour delay in my day. I arrived at my destination at 5 pm with JUST enough sunlight to unload. I wish things had been different and that U-haul could have honored my original reservation. Instead, I made several calls in the 10 days preceeding the pick-up date to repeatedly try to get things righted. They never really were. The 2 locations, the people were excellent. Kind, quick to act. But the actual service from the company lacks ANY sense of professionalism. Will be checking into Budget and any other options for the big move in a few weeks.
Suzanne Webb
Bargain Barn
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Thayer, KS 66776
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will say the truck they did have available was well cleaned but it needs a shop it had no power
Clif LewisNothing to improve.. was so helpful and put up with me calling several times.. canceling and calling right back to uncancel. Thank You for putting up with me.
Debbie SutherlandThis was a one way rental from Lenexa, Kansas to Chanute, Kansas. I booked with the app and there was no option for returns to Chanute, Kansas, despite there being uHaul trucks on display in Chanute. I was redirected to Thayer, Kansas, which is a 20 minute drive.
Jeanette WeiserHe took care of everything! We shopped in the store for goodies while he got the truck checked in for us. Fantastic place to shop! Will be back to the store for that alone! Definitely recommend!
Jimmie Dotson