Le client n'a pas laissé de commentaire.
TODD K
Customer Reviews for 21st Century Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wash the vehicles
Kelley WThe man at this location was rude and lazy. He refused to do a walk around the truck before and after the use of the truck. He did not move from the chair behind the counter.
Daniel OThis location was only a drop off center with a drop box
Merlene CThe staff person is really excellent. Takes great care of customer.
Kevin HI am absolutely happy with the service I received…keep up the good work. I definitely will be coming back
YVONNE MEasy drop off, friendly attendant.
elizabeth fI ordered a furniture dolly and was charged for 2 dollys and there wasnt either in there.
Melanie WNo hassles; courteous, professional, and competent office worker made for a great rental experience.
William WEverything was great except the truck storage area had this awful smell as if someone used it to transport livestock and it would not go away after 48+ hours. It was nauseating.
Michaelangelo IFast and easy.
Eric SAll good
Charles BGot charged $19 for gas for going 13miles. I definitely didn't use 4 gallons in that little distance so I don't know what's going on there, but I think I was overcharged
Michael TAlways use this location. Everyone is friendly and very professional!!
Stacie SI will always use this place
James MI enjoy going here all the time when need of truck .
Karen JI didn't travel 10 miles and changed I was changed extra money don't know why I never ordered anything extra unbelievable poor service
MIRIAM CExcellent service à la clientèle
ALEXANDER ANice service
Robert NFirst truck had a low tire indication due to the major drop in temperature. However I didn't want to risk it so the crew rushed out to clean and prep the spare truck! Excellent service and I recommend them to anyone needing a rental.
andrew hIt was awesome great service friendly I would recommend it to anyone.
CARMEN CNone needed
Shelby RAbsolutely nothing at all ,great office staff made my rental experience excellent, in my trying times its a comfort knowing I can count on your crew to be professional, caring ,and just wonderful human beings, thank you
daniel sPlease include instructions on how to disable panic button since nothing worked to turn it off
Emma LAssholes
charee wThey ask you to return the truck w a full tank…just make sure you have a full tank of gas when you leave. My truck was quite a bit short and I didn't notice till I was on the road.
Cheryl DNothing exceptional service
Karen DUpon arrival at the nearest U-Haul location to my destination, I came to find out they had changed my drop-off location when I picked up the vehicle. Again, U-Haul doesn't care about the safety or convenience of the customer. U-Haul should be boycotted.
Eric DI didn't receive any paper work no explanation just were I can find the truck in the parking lot,
Jacqueline BThanks you for everything !!
Ana EThankyou
AIDA PMuy bien
Edwin JPlease fix the uhaul app. I should not have to enable location and camera permissions on my internet apps for the 24/7 mobile function to work. It should all be self contained in the app. Juggling the app, random uhaul text messages, and the website links was a terrible experience and lengthend the process. The drop off site was a parking lot outside the 21st century storage. There was minimal lighting and trash everywhere which made the process unsafe.
Christian MExcellent customer service. Not one problem...from lady behind counter to outside lot attendants.
linda bThe vehicle I rented for 2 days had a few mechanical issues such as brakes needing to be replaced, gear shifter sounding like it was completely about to break while changing gears, a crack in the top right corner of the inside of the truck that caused severe water to leak inside from a thunderstorm the day I picked up the truck. And check engine light turned on the day I needed to return the truck. The staff was made aware the day I returned it. Would recommend because this location because the person prior to me renting the truck must not have reported any problems to the staff otherwise they would have called to have it maintained, the location is 21st century and they called there uhaul person to come out immediately and put it out of service.
sasha gVery good
Sami NI was satisfied with the service also great customer service.
JORAN CNothing at all
LANCE FAll good, clear and employees friendly and very helpful.
RAMON ECustomer service was amazing, friendly and quick!
Ivonne RThe truck that I reserved was not returned on time, but they were able to get me a larger truck at the same price. I very much appreciated their help in making this happen!
TAYLOR SGas was low on pickup. Engine light was on. Air conditioning was broken.
Harry GCouldn’t get cell service, directions were wrong, person working at location ignored customers and calls
Hannah LRien
BRYANT SThe staff at the store told me that I had to fill out the whole return slip on my phone. I have returned and rented from similar locations where the staff actually inspected the vehicles and completed the return process
Michael RTire maintenance light was on but overall everything else was good
Monique LSHUT DOWN YOUR WOODLYNE, NJ LOCATION! IT IS HORRIBLE! I spent hours there and they were the rudest, most incompetent people I have ever dealt with. They literally blamed me for their incompetence and told me "It's not my problem; please leave!" In other words, we have a mini-mart to run and you are wasting my time. Read the reviews, this is NOT an isolated incident!!!
stanley cI got charge more then ibsupposed to gas was full when I get back a truck. They still charge me 10 $ for that. I supposed to get call but nobody call
robert wNo improvement needed at this time. Employees were friendly and knowledgeable. I will rent from this location again.
BRANDY BAmazingly easy!
Brian RThis location is the best one in my area they are like family
Luis DGet better and friendlier employees
angel RWe attached the trailer to the truck ourselves, not realizing that the U-Haul dealership should have done that. The trailer hitch was older and we had to tighten it every time we stopped. I was concerned on the ride that we would lose the trailer, but we made it.
Michael BEasy rental, all necessary equipment available, good prices and best no hidden cost.
Angelo CHelp location keep key items like trailer hitch start up kits on hand. EVERY person at this location went above and beyond to help fix the mess Mount Laurel had passed to them. Their assistance kept us from just cancelling our reservation.
Lory RGreat professional and courteous
ted jNothing at this point
Thomas RNinguno todo bien
DENIS PWas charged for 15 gallons of fuel when the truck was driven appx. 20 miles and filled back up to its original level. Paper contract states the tank was 1/2 full, which was accurate. The invoice after returning the vehicle says the truck was originally completely full (inaccurate) and retuened 1/2 full (accurate). Thus, I was charged over $80 for this fuel difference. While I can and am disputing the charge with my credit card company and havr evidence to protect me, my escalation of this issue to Uhaul on Monday evening has not yet received any reply (Wednesday evening). I had no other issues with Uhaul or this location and cannot state whether the issue was technology error, human error, or fraud, but I should have received a reply back from Uhaul by now.
Jordan A