Perfect smooth transaction every time.
Tony N
Customer Reviews for 3 10 Diesel Works LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Find out the customers final destination.
Scott MABS light came on, unable to use cruise control
JESSE GPerfect courtesy service every time.
Tony NFlawless, simple transaction. Very knowledgeable staff
Tony N5 Star Perfect, very knowledgeable staff.
Tony N5 Star Perfect
Tony NAs expected, smooth as silk. Thank you Tony Navidad
Tony NDidn't know where to park the truck when we got to the location. Otherwise everything was fine.
James NExplain where things are in truck and tag all that they see needs fixed.
melody cEasy drop off after hours. Friendly staff that I spoke to.
sebastian mExcellent communication, highly knowledgeable, perfect transaction every time. Merci
Tony NTo properly inform customer on what’s expected when returning equipment after hours.
LARRY F5 Star Perfect every time
Tony NCharged my for fuel, I checked the box to contest. No response or call to settle the issue, just charged me a few days later
Matthew BThey did a great job. Thank you very much
JAMES BOutstanding service every single time.
Tony NClean the trailer..... Had metal shavings and nuts and bolts in it
James KMake available a cargo van and/or Pickup at the Diesel works location.
Anthony N5 Star Perfect. Thank you
Tony NClean the windshield
SCOTT WVERY GOOD EXPERIENSE GRATE PEOPLE TO WORK WITH THANK YOU .
Raymond CWhen picking up equipment front desk gave us the third degree. We had reservations on the equipment, front desk couldn't find it. When front desk found reservations it took them another hour and half to complete computer input. Equipment worked great, our reservations were from Yuma to Nogales Az. I called the 1 800 number because we didn't know where drop off address was in Nogales. 1 800 transfers my call to a local area so they can tell me where to drop off the equipment. That number starts telling me that we can't drop it off in Nogales it has to be in Green Valley. That was not going to work because the distance was much greater. They claimed all Nogales Uhaul were full, so we called the local office and asked if this was correct. Nogales Uhaul said not true go ahead and drop it off we will deal with the office in Tucson. Super annoying and stressful when already having to deal with pulling a car from one town to another and all the waiting on the phone just to get responses back and forth. After dropping it off in Nogales there seemed to be a miss communication paper wouldn't come through as being dropped off. More time spent resolving the drop off even though we dropped it off on the 19th paperwork doesn't reflect that it wasn't dropped off until the 21st. Thankfully no late charges or anymore issues after that. Glad to be done with it. Too many hours spent on the phone.
Steve BTruck had bug plastered windshield.
JOE THIgher standards for third party vendor. Gave excuse after excuse for poor services delivered
Darlene GKeep doing good
Juan PI had reserved furniture dollies and appliance dolly and they did Not have neither, had to go across town to get appliance dolly and come back to move
Robert NI called this location before leaving phx area, And asked what time I needed to drop of by as I was waiting till due date back to go to Yuma and had to wait for place to open to drop stuff off. Lady on phone responded she's did know but would be good as long as I dropped off on due date. I took trailer to drop off and was informed there would be $32 extra charges for not having back by 7:00 am, this location doesn't open till after 7:00 and I had to wait 45 mins to talk to someone about the extra charge. She then couldn't do anything to help me but gave me number to district manager hector. I called him he said he would fix n didn't want to loose my business over $32. Nothing has been done since and he has not contacted me since.. so hey Uhaul I hope that $32 was worth my business, I will never use your stuff again and will tell all my friends about this..
DEVIN CBe clear with what equipment is available before reservation. Do not alter customer's reservation without approval. Be clear on how to return U-Haul if business will be closed upon return. Other than that, good service.
Cezar MThe whole experience was bad. They had the wrong truck working pick up location.
Kevin VMake sure everything on the truck is in working order, Do not expect paying customers to relocate your trucks. Watch your employees that they don't misuse the gas provided by paying customers. Compensate customers for your mistakes.
judith lDropping off the trailer was easy and efficient.
ROBERT VDrop Off location was closed. Your app was pathetic. Just give a driver the details on what to do: take a picture of the gas, interior of the truck in front of the location where you drop it off, etc, and email it. It would have saved me a lot of time.
FRANCISCO GBe sure that equipment and blankets from previous user have been removed from truck.
David TYou're really going to charge me 0,76 for mileage? Seventy six cents??? And not say anything??? Otherwise I would have given a gold star on the review.
Darren CEveryone was great made dropping off easy
DUSTIN MLeft tire strap needs to be replaced. It is torn and hard to slide through racthet.
Michael VThe worse customer service we have ever received from a UHaul station. the staff was rude and not willing or knowledgeable to help in any way. Usuallu Uhaul is a good experience but Diesel Shop is a horrible representative of your Uhaul brand.
Jesse DPoor, poor,poor. Messed up computer right off, then when we returned for auto transport it was just given to someone else as we arrived.
Michael WTold the clerk that the truck was cleaned and that its been disinfected She said that it will pass it on to the main head office
Carlos pUhual gave me the worst experience you can ever give someone. I made Reservations about 3-4 weeks before I was set to pick up the equipment. They called me a few days before I was Suppose to pick it up to tell me I had to go to a completely different state to pick up the equipment. Not to mention I was quoted at 250 and ended up paying almost 600 dollars to only use it for ONE day. I will Never use uhaul again.
KYRAN GAttendant barely responded to my presence. no biggie. It was on a Sunday and they werent open for normal business hours. Not a problem just minimal interaction, less than what I would have expected as normal. Not going to hold it against them, but there are other drop off location options. This activity is not their primary business. All that said was convenient though.
Kenneth DIt was not our first choice and the place was out of the way and hard to find. It was clean and the people were friendly. This was the only site that had a truck that we needed. There was a problem in the billing. However they did put me in touch with you main office and They were very nice and corrected the billing very promptly. Merci
Sandra RThanks for everything!
Christopher WGreat customer service, first time renting a trailer from U-Haul. Very happy with the trailer and will rent from 310 Diesel in Yuma, AZ again.
Daniel Lthey have no supplies so if you remember you forgot to buy tape or rope ,etc... then you're stuck driving around town with a trailer attached to your vehicle. I wanted the 14th Ave/3rd street sight for this very reason.
Lydia BNot locations fault (very pleasant), but the trailer seemed like a rust-bucket
Michael HPolite, professional, fast.
Jerry FThis was not the drop off location. Not surprising that this is wrong on your records as U-Haul did not have the correct contract in the system when I dropped off the trailer. The representative had to call U-Haul and sort it out. I had the correct copy, which was emailed to me by U-Haul.
Craig SI have used this location twice. My biggest gripe is that it is Closed on the weekend.. so no one is there to receive or help with equipment drop off
Brett MUhaul changed my reserved drop off spot at the last minute. I ended up having my wife drive my large pickup truck and pull the trailer, which was very inconvenient. You need to do a better job with drop offs, Uhaul.
Michael WLocation was closed when we dropped trailer. Could not comment on any items listed above. Prefer open locations, rather than just a drop box.
Jerry NVan was dirty
Larry HGreat people to deal with, helpful, went extra to be sure be were hooked up correctly and explained trailer workings. Will use them again....
Pamela H