Do not use this location as a UHaul representation. Especially, since there is another location +/-2mi away.
Jacqueline D
Customer Reviews for Arcadia Truck Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It rains a lot in this part of town. The yard was flooded. I tried to change my drop off location but because the scheduling department closes at 7 PM I had to drive back an hour. I was worried about being late so I managed to get someone in customer service to help me. By help me I mean incur another full day charge so I could get it back an hour late. There is no drop box at this location which is contradictory to the instructions. The lady was really helpful at the spot. After starting the day with difficulty, ending it painfully and with wet feet from the yard, then being charged for mileage on top of the reservation which I thought took that into consideration, $400 later was still cheaper than a moving service, but not by much, and honestly, the headache would have been worth the extra couple hundred bucks. The app is also a glitching nightmare. I had to uninstall and reinstall more than once just to get to my pick up and drop off process. I understand outsourcing is more cost effective, but maybe invest into checking your technologies and the facilities. U-Haul is not what it was even just a few years ago. But whatever, the move is done. Thanks for the truck and the test in patience and thankfulness. 沈
Maya K