Always excellent service.
Tripp B
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The service was perfect. She was very helpful. She was willing to help even though the office was closed. She did an amazing job!
Aquiles RI have that disappointment with the procedure to pick up the truck. by the app or website is a disaster
Libardo EFriendly staff, clean equipment and great service. I am very happy with the entire transaction.
Darrell LHad a little bit of issues with the app at first, but so grateful that Pam was. Pam was so helpful and so great. We got everything taken care of and it was the best experience I've ever experienced with U-Haul. If I could give this place 100 stars, I would. Definitely would recommend if you live in the kemah/Webster area that if you need a U-Haul, come here. Pam is amazing. Thank you so much.
Chris PNice staff
Tripp BThe sweet lady working the office was awesome.
Trudy BGreat help when I arrived
David DHad good experience in the process
AMRITH SAc was not working
Allan CThe front desk lady was very nice and helpful
jakolbe hPam is incredible, went above and beyond to help us. Friendly, knowledgeable, and very kind. You are lucky to have her as an employee!
Kristin GThis location has great customer service.
Nelda HVery friendly attendant!
John WVery simple and no hassle.
Stephanie DThe drop-off representative handled the drop-off professionally, also.
michael hThe lady at the office is EXCELLENT!
yasuyuki kLocation did not have many parking spots available for returning the trucks. Again, the website was not able to find my location either (verified that location was being shared with the website, but it still did not work). I just dropped off my keys in the drop box.
Clemens LGreat experience!! A++++++++!!!!!!!
John HEverything was easy and definitely helped me out
Dmetria AIt was very very difficult to understand the location directions for me. It took me over 30 minutes to figure it out and to finally get my truck. Maybe just me.. but I had a meltdown before my grandson helped me.
Cheryl oThe Hispanic manage from dallas ws Amazing. Hard worker Professional out right nice to work with. Great team player hang Into the young lady Sorry dot remember her name but look at our contract and you will see her name
robin cThe truck number sticker is on top of the instrument panel could barely see engine light was on
Charrisa KEverything went great no complaints, awesome customer service
WALTER HDeceiving charges for mileage. I can't afford these charges. Just needed to move my son from college and an extra 426$ was tacked on. The online service was unclear about those charges. I really can't afford this. No one was helpful in decreasing this bill.
Anne KFree coffee.
Gilbert GAbsolutely a wonderful experience, would recommend this location above all others.
Victoria OGood for our drop-off. However, I did need to return the blankets at a different location because of the difficult pick-up (see comments under pick-up). The manager was very helpful giving me directions to the nearest full-service location.
Jenifer UThe man working the desk and assisting me was angry and not welcoming at all. Slamming papers on the counter for me to sign. Not a happy person and he doesn't seem to like people.
Lori HHe was very friendly and helped us get the best deal.
Jazminn SCell coverage very low with ATT. So using the rent by phone was problematic. Not a good place to leave my vehicle while renting. Renting by phone had many issues both with instructions, uploading, being able to chat about problems or trying to call. Would not do again. Or recommend to anyone.
Gaye MThe truck I used was leaking and all my boxes inside where wet
Nicholas GNot very accessible
Daryl Tthe gentlemen was friendly and helpful. The process went very quickly.
Salvatore MNo one was there when I dropped it off at 330pm.. I called the number and no answer, no one in the office.
James WAnother great rental experience at this location Great service, clean vehicle, tremendous industry acumen. The attendant hooked up our trailer in a driving rain storm… above an beyond the call of duty. Thank you for your dedication to customer service and safety.
Joel VFull tank must be a done deal policy. The truck engine was quickly overheating in short drive and literally no weight. . The drive dior would close only if slammed hard. Thanks
noureddine tThe guy who assisted me was rude!!!
Michael NOutstanding service. Will definitely be back. Merci.
Robert HGreat staff
Katrina HI didn't see anybody I just drop the key off in the drop off key slot. Nobody was at the office but they did send me my receipt!
Chanta GAlways did after hours drop off, so can't say much. But, I did speak to Joshua, I think that's his name, several times to extend the drop off and he was VERY VERY polite, caring, and helpful!! Thanks!!
SHANNON YI have always had good service from this location with my storage units. Would highly recommend. Very nice and helpfu.l
Charlene JI am satisfied with the ordering, pickup and drop off with this location. It is the MOST CONVENIENT Uhaul location near me and has has served me well numerous times I've need to rent a truck. I will be back.
STEPHEN CI returned the rental on Saturday at 8am with 1/3 of a tank of gasoline. My rental agreement stated that I had maintained possession of the rental until Monday at 9am due to that locations operating hours. So that location had the vehicle 2 days earlier than expected. I received No phone call even after I left a message about the return process. Then I received the invoice with a charge of 12,5 for 3 gallons of gasoline even though the level was consistent with the stated amount. Still no call stating that there would be a change. Poor business practices, poor/No communication
RONALD HThis location owner is a thief he cheated me and made A wrong claim of 25 dollars I disputed the amount with The u haul billing department I have 3 more trips to San Marcos but now I will not take u haul since their people At the drop off location are cheaters
Khurram I