Customer Reviews for A Less Storage West
(U-Haul Neighborhood Dealer)

Évaluation :

2

The app did not work well for the return. There was very little time to get the truck clear of the roadway.

Évaluation :

3

The process was very complicated and took much longer than needed. When I arrived the company didn't have me on 24/7 so it took approximately 30 minutes to get that straightened out. The uhaul had right above empty for fuel. That was very inconvenient.

Évaluation :

5

I am entitled at a full refund of $115 which has Ben okayed by Fred. Thank you kindly, Mr. Maury Olando Cassimeer Jr

Évaluation :

5

Great place to store your things when you are in transition

Évaluation :

3

Great price but would not bring a UHaul here to return, as it was a satellite center…

Évaluation :

5

Great place to rent a storage unit from , great staff and friendly

Évaluation :

2

There’s no live person on premises

Évaluation :

3

The parking location for the trucks is dangerous. You can not see to back out making it dangerous to get hit on the main road

Évaluation :

1

Horrible everything

Évaluation :

3

U Haul charged me $30 for 5 gallons of fuel even though the fuel level was returned to the original pick up amount. Other than that all would have been a great experience.

Évaluation :

1

Was no one available my Keys were not in lock box took me an hour to get the area manager over for keys terrible ext

Évaluation :

5

I want to start this review off by saying that I had absolutely no problems with a less storage, the employees where nothing but nice during this process . My problem is specifically with the uhaul website. For my rental the process of checking in/out was done entirely online . Big mistake. Both through the app and online I had the most difficult time trying to complete the process. I would make progesss only to be told that my request timed out or have it completely log me out of my account. I couldn't even complete the checking back in process. I had to speak with a uhaul rep and she had to notate it in my account. I will never be doing a self pick out/drop off through the website again. It might have been a glitchy day for the website but I struggled so bad I won't ever try again.

Évaluation :

5

I was glad to find it when I was moving. I bought a house and just had a storage shed built so I no longer need yours. I definitely would recommend you

Évaluation :

1

Was lied to about location for pick-up. Since my car was broken down I walked an hour to this location. Call center told me to call the 1-800 number, that they couldn't help me. The wait time was 50 something minutes. Service was horrible. Someone at 800-633-6819 finally helped me with this pathetic situation I was put in. The lady that helped me was wonderful. I wish I could remember her name. I was to upset. I finally was given the code to the keys to the truck that was sitting there, and was able to do what I had to do. God bless the lady who helped me, if it wasn't for her, I don't know what I would have done.

Évaluation :

1

I paid a cash deposit an it would of been nice to receive a cash deposit back instead of sending a check in the mail that takes 5-7 days. I didnt pay with a check..i didnt want a check back. I would of chose a drop off location that i could of received cash for my deposit. Instead of waiting weeks

Évaluation :

2

Have spots where customers can leave their cars instead of being an entire tow away zone.

Évaluation :

4

We had a 26 ft truck. The drop off location could just barely fit the truck and have enough space away from the street.

Évaluation :

3

Online check-in is overly complicated and you still have to wait for a person to verify you. System needs work

Évaluation :

1

Improve express checkout and return process on app

Évaluation :

3

Online service could be more user friendly.

Évaluation :

5

I can not think of anything. Thank you.

Évaluation :

2

Not charge customers for services they didn’t use!!!

Évaluation :

1

All my boxes were wet soaked. Could not find the office to get my complaint given in person. Everything smelled moldy and every box was wet. I had to discard many, many items.

Évaluation :

2

Although the facility appeared well maintained, my belongings were thoroughly destroyed by rats in the 3 or 4 months which they were stored. So, I would strongly urge no one to use this rats nest!!

Évaluation :

1

Everything I had that was stored there was covered in mold and rat droppings. I had asked several times about the rodent problem and nothing was done. I even moved to different one. 50 % is ruined!

Évaluation :

1

The business that is assigned to except, needs to do so. Never send any customer all over town.

Évaluation :

3

Everything was fine at a Less storage into a door fell on me at no fault of my own and I asked you being reimbursed for what it destroyed they begrudgingly gave it to me when I tried to get them to wo

Évaluation :

2

Office not co-located with unit. Access to units by truck are substandard.

Évaluation :

5

Only downside is Detroit Blvd is a busy 2 lane road making pulling in/out of the location a bit scary. That can't be changed so it's not the businesses fault. Everything else here was perfect

Évaluation :

1

Location was not staffed. I had to drop the trailer in the front yard of this location and after calling the contact number she said she would email me confirmation of delivery once she got back there later in the day.

Évaluation :

5

Very convenient