Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Have the company to have a complete walk around of the vehicle with the customer. This vehicle was parked so you couldn't do a walk around and had a small crack on the windshield before i departed. I took a picture of before i left but was charged for it after I returned.
BILLY P
Évaluation :
5
uhaul systems were down when we needed our truck but the sweet girl at the counter made the best of the situation for us and was able to get us on our way
Vanessa C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bria W
Évaluation :
5
Le client n'a pas laissé de commentaire.
donterrious l
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa j
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willie R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Calvin K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer B
Évaluation :
5
Girl in the office is really nice made my day better
david q
Évaluation :
5
we rented a truck from this location before and called them directly to get a truck from them again. Emily is very kind and helpful. Best customer service.
LASHANDRA S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Casandra M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shonquis R
|
Expérience générale
Évaluation :
5
Great service. Friendly agent
Linda H
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenyona B
Évaluation :
4
Le client n'a pas laissé de commentaire.
AMELLIA M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crystal L
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES H
Évaluation :
4
Le client n'a pas laissé de commentaire.
William L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara G
Évaluation :
1
Be friendlier to people.
Jonathan E
Évaluation :
3
The only con that I had was that my unit was on the very end near the woods and that the door wouldn't close down completely which allowed enough space for critters to enter. Other than that, the staff was always nice.
Laporchia M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa A
Évaluation :
5
Emily went out of her way to help me. Very courteous and kind!
Ronald D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Leshawn V
Évaluation :
3
Clean the inside and service the vehicle next time.
Cloud T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deveonick G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christain E
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kyla D
Évaluation :
2
The truck I was given had no working AC on a day where the temp felt like 108. The online self checking is horrible.
Robert D
Évaluation :
1
The vehicle I was given did not have air conditioning. My experience was hot & horrible.
LaTarsha L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leigh S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd C
Évaluation :
3
Dropped off after hours (7:00pm, they close at 5pm), and a day early. Didn't seem like the kind of area to be after hours.
Robert K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy G
Évaluation :
2
I didn't see anyone and just dropped off the keys. However I was charged a cleaning fee of $25 and I have no idea why. If they think it was because of the smoke that was the person before me. I had a headache for two days from it.
Tonya G
Évaluation :
1
Le client n'a pas laissé de commentaire.
Dawn G
Évaluation :
5
Le client n'a pas laissé de commentaire.
John H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cathy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily P
Évaluation :
5
Great experience!!!
Raven N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darrell R
Évaluation :
5
The pick up process was smooth and simple. The return process not so easy customer service was very helpful and friendly.
CHRISTAL C
Évaluation :
2
The lady at the location was extremely rude and unhelpful at first even when I asked for help. It took multiple times and someone else in my party asking for help for her to finally help. The equipment was not well maintained it definitely needed to be looked at. I personally think it needed power steering fluid or something but it was harder to driver than the bigger Uhaul I got a few years ago. There was trash under the seats of the truck that I didn't notice until I had dropped my phone and went to retrieve when we stopped.
Madison S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamillah C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret C
Évaluation :
1
I rented a 20' U-Haul truck on Saturday. I did rent online and I added Appliance Dolly and 36 furniture pads, I paid $187.88. However, when I picked up the truck, there was no equipment. I called customer service, and they said they would refund the money. I didn't have any refund. Then I rented an appliance dolly and furniture pads from two different U-Haul stores, wasting a lot of time, and I paid with my debit card, expecting to get a refund. When I returned the 20' U-Haul truck, I received another receipt and paid from the credit card $118,55 for only the truck. That means I paid double for the truck and equipment. I am not happy with the experience at all.
Ayse E
Évaluation :
5
Add a dolly and ramp
KEYTERA C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heath M
Évaluation :
2
Truck had potato chips on floor. I asked for a dolly but none was in the truck when I arrived and they couldn't get me one. Sketchy location.
James B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donnell P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEANN A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Guill g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos W
Évaluation :
3
The location was not easily found but once I did make contact with the staff, the service was outstanding. Very helpful, efficient and courteous.
Bruce F
Évaluation :
5
Everything was professional
thonia r
Évaluation :
1
There was a bed left in in the trailer I had to find some where to dump it I lost a whole day use of the trailer it was pissed on an wet
THOMAS G
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL B
Évaluation :
5
Love this location! The staff is friendly and helpful. We have rented from them several times and will continue to rent U-Haul trucks from them.
Phillip F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gage P
Évaluation :
5
Le client n'a pas laissé de commentaire.
mikia s
Évaluation :
4
Le client n'a pas laissé de commentaire.
Senica L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laquintin M
Évaluation :
1
When I picked up the uhual I had 2 miles left to E, a major dent on the driver side, & a split in one of the tires.
Robert E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duke V
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kayla T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ellen B
Évaluation :
5
Le client n'a pas laissé de commentaire.
kelly w
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tiffany M
Évaluation :
2
The online reservation system is a nightmare! Held forever and then got disconnected from agent and started entire process again. Got to location 3 minutes early and no one was there.
Jennifer M
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carrie S
Évaluation :
5
Le client n'a pas laissé de commentaire.
John W
Évaluation :
5
Instructions on where to park could be improved but otherwise it was fine.
Dylan T
Évaluation :
5
I needed storage over the summer, and A Storage Inn made the process super simple. The woman who checked me in was kind and very clear. The facility was clean and access was simple. It was an easy and pleasant experience. Merci!
Madison R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terrill S
Évaluation :
4
Be able to take different payments
JAMIE H
Évaluation :
1
The owner had changed the lock code on the box and I couldn’t get in. My pick up was for 8:30 and I didn’t get the keys until 9. Customer service people on the phone was very nice but the owners shouldn’t be allowed to represent your company
Megan C
Évaluation :
1
Looks like a third world building.
Josh T
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C
|
Expérience générale
Évaluation :
5
Person (female) that helped us was wonderful - excellent service and fast too!
TODD G
Évaluation :
3
Le client n'a pas laissé de commentaire.
David B
Évaluation :
1
The representative was anxious to leave for the day and she assigned me a trailer that was not on the lot. I caught her as she was leaving so she assigned me a second trailer. As soon as she assigned it, she departed leaving me alone on the lot to hook it up and inspect. The second trailer's leaf spring was broken so I could not use it! Terrible experience!
Harold R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvin S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Liz T
Évaluation :
5
It was convenient and easy to rent and it served my purpose. I only needed it for a few hours to get some things moved so it worked out wonderful. Merci
Nekita A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mitchell G
Évaluation :
5
Great customer service!
Kathryn E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leborian T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily C
Évaluation :
1
I was sent to a closed business out of my way. Them sent to 2 more U-Haul's for a truck and dollies. Then the location I received the truck had no dollies. I needed them for my washer and dryer I lost due to y'all had no dollies that I reserved a month out. Horrible horrible business. Now they want me to pay $108 more dollars and y'all caused me to loose my belongings.
Kim G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Crissy K
Évaluation :
1
Le client n'a pas laissé de commentaire.
Janet P
Évaluation :
5
Nice and friendly location. Very accommodating.
Stephanie H
Évaluation :
2
Le client n'a pas laissé de commentaire.
Frank G
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUSTIN C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jesse C
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRAYDON B
Évaluation :
4
Very efficient and professional.
DENISE P
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Candice G
Évaluation :
1
I was charged for mileage that I didn't use. I brought the truck back and took a picture of the the mileage and gas. Next day I was charged for it. I proved it by taking a picture when I brought it back. Secondly, I was charged 11,98 that was on hold and did not get back.
PATSY E
Évaluation :
5
Le client n'a pas laissé de commentaire.
JASON S
Évaluation :
1
When I got there I wasnt greeted at all. She looked at me like i work there FIRSTLY. And then the Uhaul was not available when o got there which is not her fault but i was contacted by the uhaul company and they changed my venue due to availability yet my truck was not available. I would have NEVER picked this location on my own so i would have liked for things to be in order since it was changed by the company and not me.
CEVONNE T
Évaluation :
5
Le client n'a pas laissé de commentaire.
The e
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EMMA M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary M
|
Expérience générale
Évaluation :
5
Staff was excellent but the unit I rented had a leak in the roof causing water damage to most of my belongings so much so that I had to just leave most of it bc it was damaged
Chantay M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaQuintin M
|
Expérience générale
Évaluation :
5
Easy and quick
Benjamin S
|
Réservation
Évaluation :
3
Easy
Benjamin S
|
Réservation
Évaluation :
5
Very nice at office
Kaitlyn B
|
Réservation
Évaluation :
4
The employees always returned my calls when I left a message. Merci.
MARIE H
|
Expérience générale
Évaluation :
2
Our things had roaches crawling on them. We didnt have roaches before we moved our things in your facility.
Sharonda M
|
Expérience générale
Évaluation :
5
No issues
WILLIAM N
|
Expérience générale
Évaluation :
4
If you have to use a storage facility in Tuscaloosa this one seems to be the best of the group.
Rudy L
|
Expérience générale
Évaluation :
4
Needed a place to store my things for the summer and was well pleased.
Gordon S
|
Expérience générale
Évaluation :
5
Very convenient and easy to get supplies, if needed. Thx
Jill W
|
Expérience générale
Évaluation :
4
It was perfect size and price
Kenneth M
|
Expérience générale
Évaluation :
5
Excellent and friendly service.
BJ R
|
Expérience générale
Évaluation :
2
The fact that I specified with the woman at the front desk that I would only need the unit until the first week of August but had to pay for the entire month is absurd. No other unit does that.
Shannon P
|
Expérience générale
Évaluation :
4
Emily and Susan were very helpful and the space met our needs.
Lori A
|
Expérience générale
Évaluation :
5
Smooth experience. Quick, easy, and painless. Cconvenient to move location.
Martin T
|
Expérience générale
Évaluation :
5
I don't really have any precedent on using a storage facility, however I can say that the processes of getting the paper work, lock and key, and location of unit all went smoothly enough.
Charles S
|
Réservation
Évaluation :
3
Check in was quick and firiendly. The unit was cleaned out just fine. The only negative was there were many ants in the floor of the unit but they let me use some of their ant killer.
Privacy R
|
Premières impressions
Évaluation :
5
This was a very good system that alerted the storage facility of my reservation and allowed me to adequately rent out a storage container.
Privacy R
|
Premières impressions
Évaluation :
3
Owners were helpful and nice when speaking on the phone and in person.
Privacy R
|
Premières impressions
Évaluation :
5
There was no wait, very friendly service, clear instructions, and easy move-in.
Privacy R
|
Premières impressions
Évaluation :
3
Very efficient
Privacy R
|
Premières impressions
Évaluation :
3
No problems.
Privacy R
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
