Le client n'a pas laissé de commentaire.
Brian Pendleton
Customer Reviews for AStorage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Pour nous contacter
609 Stewart St SWHartselle, AL 35640
Services dans cet établissement :
Heures d’ouverture
- Mon-Tue: 9:30 am–5 pm
- Wed: Closed
- Thur-Fri: 9:30 am–5 pm
- Sat-Sun: Closed
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Cobb- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chris Blevins- Évaluation :
- 5
Clean inside of truck where furniture and others household goods will be loaded and transported. Blankets were also not folded and placed in a pile.
Marco Morales- Évaluation :
- 5
Excellent rental experience. Well done!
MARTIN STEELMON- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Gary Alexander- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
LESLIE MCDOWELL- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shane Dillard- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael George- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brandy Davis- Évaluation :
- 1
Could not get intouch with the locations operator. The lady online was wonderful and answered all my questions. I was a first time renter and in a bind with a date to move my trailer.
chris saylors- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Jon Massey- Évaluation :
- 5
Was cancelled due to price change. Thought I was renting a unit for 57.00. At the end it suddenly became 70.00. It was advertised at 57.
Christine Newberry | Réservation- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jimmy Lawley- Évaluation :
- 5
The right side mirror seemed to be broken. We would set it and it would fall making it dangerous to merge right due to lack of vision. Please fix for the next person.
Angel Mullins- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shyanne Needham- Évaluation :
- 1
I never was able to talk to anyone at this location. They are never there!! I left multiple messages with no return call. Josh Ward finally took care of my return. He is a great employee for UHaul.
John Burt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cortney Taylor- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Janice Hornbuckle- Évaluation :
- 3
Service your trucks and add dollies
SARAH WINTON- Évaluation :
- 1
No one was at location when I went to get the key. I had to wait.
Michele Pate- Évaluation :
- 3
We did not receive the dollies requested in my order.
Raymond Ponder- Évaluation :
- 4
I ask for a dolly, furniture dolly, and 2 dozens blankets and when I got there it was only the truck!! This has happened the last two times I have rent from you.
Ricky Sentell- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Julie Patterson- Évaluation :
- 3
Safety hazard due to inoperable lights on passenger side of the vehicle, no taillight/right turn signal/ brake light and reverse lights. Vehicles need to be inspected prior to being rented out.
Jeremy Thornton- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Micah Traynom- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Bill Swann- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
William Steele- Évaluation :
- 3
Be sure you are open when you say you are. I arrived during business to drop off and it was closed. Had to drop off key in box and the box said there would be a charge all very confusing.
Gregory Day- Évaluation :
- 3
They hardly ever answer the phone. Don't know what's wrong with that.
LEMUEL CAGLE- Évaluation :
- 1
Put keys in the correct box
Clint Frenchko- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KEVIN BOYER- Évaluation :
- 5
The man that was running the shop was very very polite and very well informing I do appreciate dealing with someone like him
Charles Goodwin- Évaluation :
- 1
There was no overview of the truck. The cab was dirty. The steering wheel shook when applying the brakes. This made for an unpleasant experience driving from Alabama to Florida.
Michael Goggin- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Sam Giardina- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
FRANK HAYWARD- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
William Barham- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Charles Wardlaw- Évaluation :
- 4
Trailer had a good bit of damage to it and nothing got logged down before we got it and then the site for me to go would not up load the pictures and then locked me out so I couldn't get back in.... Then at drop off, store was closed and I called the # on the rental agreement like it said and the girl I spoke with was very rude and basically hung up on me so we just parked the trailer and left it
JENNIFER THOMPSON- Évaluation :
- 5
I was charged again after I moved out. I have requested a refund but I have not received it.
Dee Harmand | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Byron haynes- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BARBARA SPEAKMAN | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jennifer Sittason- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Tia Roberts- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Terry Carver- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Denise Lang- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert Lee | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rebecca Bartlett- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Dunn- Évaluation :
- 5
The lady who rented to us was super nice and helpful!
Ginger Pena- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Len Williamson- Évaluation :
- 4
The call center experience was not good. Lengthy wait times, and not able to speak with the local contact. Also the website indicated a trailer was available at a closer location, but that was not the case.
SHEARL SPEEGLE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jaclyn Storey- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jaclyn Storey- Évaluation :
- 4
Very friendly staff. Be able to handle the order without assistance.
Raymond Forsythe- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Justin McCleskey- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Michael Gunter- Évaluation :
- 4
I don't see where any improvement could be made. My experience was both courteous and professional. I will in all likelihood use this business again.
John Pugh- Évaluation :
- 5
My experience using the online pick up and waiting 30 minutes for customer service on the phone for help was terrible. I wasted an hour in the parking lot of your location trying to pick up my rental.
Jason Kelly- Évaluation :
- 5
The lady at this location was friendly and helpful. She made this experience very easy and fast. I will definitely be using this location the next time I need to move furniture.
Michael Jones- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jaclyn Storey- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
EDWARDANDREW STERLING- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Roger Olsen- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Lee Lance- Évaluation :
- 5
Our drop off was hassle free . We could not have asked for a better moving experience . We will definitely recommend this location to everyone .
Steven Tlumach- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KELLY HARTON- Évaluation :
- 5
Nothing. They were very helpful when returning the uhaul
kristy walace- Évaluation :
- 3
You can have a person there to check vehicles in and out. Using the mobile app was a nightmare! If you want me to do all your work then you should pay me instead of me paying you. Never again.
Mary Speegle- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kelly Harton- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Alexis Brown- Évaluation :
- 4
The online pickup was a hassle with the location not picking up on my phone!
Joseph Schutt- Évaluation :
- 4
Drop off process did not include key drop off.
Blake King- Évaluation :
- 5
Great experience! Would certainly recommend!
Julie Deason- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TONY MCNUTT- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Adam Maddux- Évaluation :
- 1
The original location that was sent thru the text said it was available for pick up at 10:00am. When I called to schedule the appointment, I asked for 8:00am pick up. The day before pick up, I got a text that it would be available for pick up at 10 and to call and confirm. Only problem was I got the text at 5:30 and location was closed. Within 10 min of trying to call them, I received another text saying it would be available for pick up after 10:30. I showed up at 10:30 and no one was their. I had to go to the original place that was stated on the email and very luckily they had an available truck. I also got another text message after getting the truck that my original order was available for pick up after 11:30. The lady at the place I got the truck said it was not uncommon for them to either be really late or not even show up and she receives all the complaints. The location on 609 Stewart st sw. in Hartselle, Al should be shut down. I had hired someone to help me move and this Waisted over 2 hours of our time and I was paying them by the hour so I lost more money because they can not come to work on time. I will not use or recommend that location again.
Mitchell Lander- Évaluation :
- 5
My pickup location had to be changed after 45 minutes of waiting on another store to open. I had 10:30am scheduled p/u and at 11:15 am they were still not taking calls or opening the doors. I was offered no compensation even when I had to drive to a different location and lose an hour of my move day.
Matthew Joyner- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jimmy Van hoozer- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amy Gordon- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ralph MCKINZIE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melissa JONES- Évaluation :
- 5
Very nice people.
jeff hubbard- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Tammy Lowe- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JEFF POWELL- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jackie Wright- Évaluation :
- 5
Staff was excellent and treated me like a friend! I would definitely use this facility again!!
TIMOTHY LOFTIS | Expérience générale- Évaluation :
- 5
No improvement needed
Patty Smallwood- Évaluation :
- 5
Never had any issues for 1 1/2 yrs
JOHNNY COBB | Expérience générale- Évaluation :
- 3
I didn't receive a confirmation text the day before. Since I was expecting one with the guarantee, it made me nervous that maybe they wouldn't be open, etc. It worked out in the end. It would also be nice if they would allow you to park at their office for day moves instead of having to park at Hardees and walk back.
ahbra northcutt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
April Davis- Évaluation :
- 5
A good place to put your storage items.
JOHN BENNETT | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Morgen Jensen- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Heather Whitt- Évaluation :
- 4
Let your customers know about Hartselle as a possible drop off.
david loomis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ADAM Brown- Évaluation :
- 1
I arrived at pickup location at my set pickup time. Door to office was locked. I rang the doorbell thinking there was a resident manager inside. No one came to the door. I then looked around the property for someone to help me. There was no one to be found. I returned to the office door and found a phone number and called. The woman who answered said that she was inside the office and that the door was not locked. I went inside and the first thing she says to me was I was in the bathroom what do you expect me to do leave the door unlocked? Not I'm sorry I had to lock the door while I was in the bathroom. This was after she told me the door was not locked. She also wanted to argue that there was no doorbell after I told her I rang it so we had to go and look at it to verify there was one. I ran a retail business for over 20 years and I assure you attitudes like this woman's will put you out of business. I was in Hartselle to take care of some very emotional business and this experience did nothing but heighten the anxiety associated with the trip. I will not return to this location as there is no semblance of professionalism. The drop off in Auburn was the exact opposite, very helpful and polite. A pleasure to do business with.
Bobby Mattox- Évaluation :
- 5
Every thing was great
Patsy Walker- Évaluation :
- 2
We called this store and was told we could drop off the trailer at 7am. No one was there! We just left the trailer and left! If i had know no one was there i would have left it the night before instead of trying to find a motel thst i could park my truck and trailer! 3 motels later i finally could park!
Michael Dahl- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Randy Jacobs- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Deborah Stinnett- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sam Giardina- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Carnethia Watkins- Évaluation :
- 5
Good easy parking and access. No issues.
mason booth- Évaluation :
- 5
They were excellent. We thought we had an issue since we reserved for use right after a holiday, but they quickly and courtesely took care of us. Very professional.
Steve Determan- Évaluation :
- 5
Eric at A Storage Place in Hartselle, Al provided EXCELLENT customer service! Give him a pat on the back!
Jeff Smith- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
wayne letson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeff Smith- Évaluation :
- 5
Easily assessable.
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