Have rented multiple times and personally recommended location to multiple people. Excellent customer service.
Tyler S
Customer Reviews for AAA Shiloh Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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it was quick and easy the lady in charge got me out of there in just a few minutes as far as improving "if it is not broken don't fix it"
Jim GHelpful, friendly proprietor
Steve MPeople care and are extremely kind!
ESPERANZA MNothing Superior customer service!!!
Nathan PCustomer Service was excellent. Great explanation of the equipment and the staff expressed a interest in my cause and was supportive. The place was clean and inviting.
Collette SThe Uhaul Service Rep went above and beyond to make everything simple and really easy. She's really Awesome!
JOSEPH TI dropped off after hours without incident
Brenda RVery good service. In and out in 10 minutes, check in was better, they met me outside and gone in 60 seconds
James PS.O.
cassius wVery kind. Always pleasant to rent from.
Amy BAlways a great experience when I rent from this location
TERRENCE CEasy
Kevin WEverything was great, I have used this location several times and I have always received great service.
TERRENCE CNothing....Lana is the best!!
Linda GExcellent customer service. I love this location and recommend to anyone who needs your services.
Ashley TGood customer service! Everything was great. Merci!
Shuntavia HI didn't get the lady's name but she was really nice and helpful I would use this location again
Olivia PWe had to pay them for 2 hours ($205) and it took them 45 minutes.. don’t feel like that’s fair at all but I’m glad it got done quickly.
Jameya RThis is a great location to rent a truck! The trucks are clean and well maintained, and the staff are always friendly and accommodating. I would highly recommend using this location for your moving needs.
Ann KEverything was great
Chanda AGreat experience - truck was ready - owner ready to go the extra mile.
Michael MVery friendly and accommodating. Went above and beyond to make sure my move was successful.
Michael SDid not put the dolly in the vehicle which was requested in the original order. Notified the customer care in the after hour pickup who notified the location manager. No body from location called and provided the equipment. It was a hard move than expected
Rama KThe lady who helped me at checkout was super friendly and fast, and made everything easy!
David MI rsvp'd one different location. I called 3 days prior move & discovered closed due to health reasons. Called Uhaul & rsvp 20 ft truck instead of 26 w pads & appliance dolly. We rsvp'd 2nd dolly & furniture dolly when we picked up truck but not available. The original pricing was $100 less than we gad to pay and without 2nd dolly and 2 furniture dollies. The truck had very loud exhaust & sounded like a train & the engine light activated off & on. The lady was extremely nice and advised us abt the truck.'s issues. But it was still bothersome. Luckily we purchased the insurance but had no other issues. We moved and returned truck in ome piece. Thanks Lori 214-514-2819
Lori HThe lady at the desk was SUPER helpful and friendly. Overall experience was excellent!
Michael CThe lady at this Uhaul location was the nicest person we’ve ever met!
kathy PWonderful...
DENISE KLana was very helpful and efficient. She went above and beyond to provide excellent service.
Jaime JThe UHaul system was down which would not allow me to obtain the keys on my own. This team worked HARD and came in on vacation to help me as I had 7 volunteers waiting to help obtain donations. Managment at this location was beyond impressive!
Denise GSecond time there and they were friendly and helpful. I will use again when I need another one.
Teresa JI am very happy with this U-Haul location and will continue to be a loyal customer. Lana is amazing, her kindness, and professionalism, and her patience with me while I'm panicking due to the unprofessional behavior of other businesses, as I was moving family members. If anyone needs a U-Haul I highly recommend AAA Storage.
Tina GThis location was great. Staff was helpful and attentive, easy access to equipment and equipment was in good condition.
Andrew WLana has provided excellent support and service for the three times I have rented trucks this year. I cannot say same for the pick up locations
Murray FDon't have that
Schley TGreat experience! Trailer was ready for us and was well maintained. Great lady who helped us.
Dennis WThe lady in office was so helpful and really nice. She made the whole process so easy.
JOSEPH TLana was amazing! Friendly, courteous, prompt customer service! She made sure my credit certificate was applied appropriately as well. Easy check in and check out - Highly recommend this location! Cannot say the same for the reservation process as you set up a reservation at one place with it confirmed online in your account and then the text is listing another location ... It's so confusing especially if a reservationist doesn't call to confirm. Merci.
Cindy GWhen we arrive to pick up the truck with a dolly - (we were early) there was a sign on the door closed until Monday March 20th - it was March 17 mind you. Took us over an hour on the phone to finally get a truck - no person here came. Oh and no dolly thanks had to go to home Depot and buy one for 129 bucks. Thanks you haul
David CTruck needed oil change and had 2 other warnings about anti collision and a camera needing cleaned off. Also when accelerating the van would hesitate before the gear kicked in
James FGreat job, thank you.
KEVIN FOutstanding service at this location - the very best in all of Tyler!
Eric JParking for personal vehicles. Only one handicap spot beside storage.
Paul RMy favorite uhaul location EVER! The woman who owns and manages this location is FANTASTIC! She's quick and efficient - by far the fastest and easiest location I've ever used.
Eric JThank you so much for your continuous help to us!
Anthony NGet more employees like Lanna who really take care of the customer service side of things as well as the overall experience of renting from U Haul.
Craig TThe Manager did an excellent job to facilitate my move smoothly.
Arnel R | Expérience généraleBest place for UHaul needs in Tyler. If they have what you need, this is the place to go.
JAMES CRien
James DCustomer service was top-notch. Staff very kind and communicative about rental options and rates.
Tauniya WEverything was excellent
JOE Astaff was very helpful during this stressful event; moving and we greatly appreciated their help.
Allen F | Expérience généraleLana, the office manager, was very helpful any time I called. I really enjoyed doing business at this storage facility.
Nancy N | Expérience généraleWe have been using this facility for many years! Safe, friendly staff, clean, and we highly recommend it
LYNDON W | Expérience généraleThe staff was very helpful and kind! Je les recommande fortement!
Susan W | Expérience généraleLana, the manager of the facility, was cheerful, friendly, and competent. Give her a pay raise.
Melvin J | Expérience généraleGreat transaction!!!
Tim M | Expérience généraleWe were very pleased with the facility, but, most importantly, with the service we received from Lana. She is always very friendly and helpful. We would absolutely recommend this facility to a friend.
RODNEY P | Expérience généraleI had absolutely no problems at all! Loved it!
BRITTANY B | Expérience généraleI like this place. Its efficient and not too expensive.
Privacy R | Premières impressionsI found the unit on uhaul.com by using the filter Climate Control but the only units available did not have climate control. This was not clear on the website until after I reserved the unit.
Privacy R | Premières impressionsI arrived at the facility on the weekend when they were closed. After a quick phone call, I was able to gain access to my unit and complete the paperwork the next day. Awesome customer service.
Privacy R | Premières impressions