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Stephen P
Customer Reviews for AAMCO
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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3rd time that I've used this location. Representative is friendly and helpful.
Stephen PWe have used this location twice for drop offs. The person in charge makes it very quick and easy and is extremely polite.
Stephen PI reserved a 15 ft truck. Uhaul provided a 10ft truck. Therefore I needed to make multiple trips dir my move. Extra mules and extra manpower. Uhaul is only offering $10 discount when the problem hurt much more. I will NOT recommend Uhaul to anyone!
Geoff SStaff was quick and did a nice job. I was prechecked in, so it made it easier. I was annoyed that the advertised day rate ended up being $75 for just over 2 hours of use. I was hoping it would be just $30 or so with taxes. Plus I had to fill back up with gas, so ended up being $85 for the two hours. Ugh!
Robert PCalled to ensure there would be an after hours dropoff for equipment. The representative at the location claimed there was none. The representative did not identify themselves when they picked up the phone, and was not helpful at all. I contacted UHAUL directly and was told it did have the ability to receive equipment. I have no problems with UHAUL, only this particular location.
James WThe self checkout was very difficult. The webpage and app just cycled through over and over to have me re-enter my login information. Trying to input a contact and passport was equally as difficult because it kept giving me an error even though I was submitting the correct information. You should be able to upload a picture rather than take a photo. I had my lease saved and a picture of my passport ready but the only option was to take photos. It's not safe for people to carry that much information in paper form around with them. The location and vehicle were both fine, no problems with either. The location is in a very convenient place to nearby storage facilities and is central to a lot of residential areas. The truck was ready and waiting as promised and when I called early in the day to confirm my pickup the lady was very helpful and pleasant and even sent a video of how to self check-out the truck.
Bradly MThere was no AC at all. Extremely hot. There was a lot of play in the steering wheel which made it extremely hard to drive
Christopher SDid not give me a receipt!
John MFolks working at drop off place were super friendly and would definitely take my business there. Very efficient location.
Jennifer GLower the prices wow it's gotten so expensive to rent from you.
KAREN MThis was my first time renting a uhaul. I feel that everything went well and felt I was treated with much respect. The owner was very helpful and nice. I don't have any input to change or improve anything at this time. Merci.
LISA RExcellent customer service and convenient locaiton
Carlos JThe rented truck had a completely destroyed steering gear. It has a full 2" loose play in the steering wheel. The engine constantly misfired with at least 2 cylinders failed. The A/C is broken. Other than that it was a great truck. Get rid of this truck now before someone is killed driving it.
DANIEL MMore truck availability
DAVID TI have rented u haul previously a few times on Lancaster Ave / Shillington PA / all was great This place however was a transmission shop with 1 u haul truck When I picked up the truck , it just looked very old When I pulled out it struggled to get out of low gear I only drove about 60 miles total on local rural roads but it struggled to go above 45 mph / so I kept it between 35 and 45 ( I wouldn't have wanted to take this truck on the highway for sure ) Steering was also a little loose BUT , worst part was , the outer rear tire ( it was a dual tire on each side ) had a slash in it and was still semi inflated and the inner tire was ok , but I felt unsafe in this vehicle . Again , glad I didn't have to take it on highway or on a long trip . Person at location was very nice though
Rick FThe manager was so nice and accommodating. There was a individual there when I arrived yelling at him and cursing at him and the manager was so calm and polite. I will always get a uhaul rental from this location. Very happy over all with the whole proccess.
KEITH LWalked in for a uhaul and walked out 10 min later short notice no hassle. Very nice gentleman. Professional and fast.
HEATHER OCheck engine light kept flashing making me so darn nervous and because I bout the truck back to that location I was charged $300 that's ridiculous!!! Next time I will leave it wherever and that is just pa !!
Dody Mthe checkout person was very courteous and attentive.
Eli GTiny parking lot. Hard to park a truck anywhere in the lot.
CAMERON CI can see where parking "could" be an issue, but uhaul vehicles are not their main business so it's understandable. Being an after hours drop off it was nice to find drop box very visible.
Richard TI felt that the owner/worker was not professional. He was having an issue with the customer prior to me and then was inconsiderate to myself.
TRAVIS Byou need to fix your app so people know that they need a combination in order to get the key for the truck i had no help from uhual whatsoever. called customer service and was given a number not even related to uhual at all. online reservation is a joke, rusty at aamco got me in and out in less then 5 minutes when i spent over an hour trying to figure out how to get my truck for the day and had no help from you uhual. got to inform people of locations that have lock boxes for the truck keys and how to acquire them.
JOSHUA LWhen you order a vehicle at a particular location you expect to go to that location and no other place. I had to rent a different truck because you wanted to send me to another location which I did not know about. Also I had trouble copying my driver's license to my phone and the guy had to use his phone to copy my driver's license that's evasion of privacy. I also did not get a receipt right away it took three days to get the receipt. I truly wasn't happy with this rental by U-Haul this time around.
Jory RPlease ensure vehicles are properly disinfected and cleaned for next customer use.
Barbara SWould be nice if someone showed you things about the vehicle
Christiana GYou need to address that the truck needs to be dropped back off at the same time it was picked up that was not communicated at all so i had to pay for afull day being 5 hours late because i thought i had all day
Ralph GI didn't receive the text instructions. My rental was pushed back and the location was changed. The site were i picked the truck up from seemed closed at first. When the owner arrived he was very short and rude.
Angel GThis may have been the worst display of customer service I have ever experienced. My reservation was made 3 days in advance (July 28th). On July 31st I did an early check in because it said it would cut down on my wait time. No big deal. I reentered all the information they asked for when making the reservation. When I go to pick up the truck at 12:15pm (pickup time scheduled for 12:30pm), the doors we locked and it said you were closed. I double checked the reservation to see if I had made a mistake about the time or address but everything checked out. There was even a 10' truck sitting out front. I walked around the side of the building and there was a guy in the window on the phone. He knew I was there but would not acknowledge me. Finally, I asked if I was at the correct address to pick up the uhaul sitting out front. The gentleman said, "are you William?" I told him I was not and that my name was Michael. He says, "so your not the guy whose mother I made a reservation with on the phone?" I said no and that I made the reservation online while holding up my phone with the order confirmation on it. He was two stories high and could not see it from that distance. He said he did not know what I was talking about and that the only truck he had was for William who was coming in about 2 hours. He said he could not help me because he was in lunch and to call 1800GOUHUAL. I had no success in trying to communicate with him that I had the correct address, pick up time, and reservation number as he would not come down to help. With no other choice, I reluctantly called 1800GOUHAUL. While this was happening, a guy pulls up and starts talking to the guy in the window. I can partially hear the conversation and find out that it is William. I join the conversation and ask if the truck is going to be leaving now. The guy said it was. I asked what the employee's name was and the response I got was, "what does it matter?" I said I would like to reference the person working here when I finally get through to someone. The response I got to that was, "it does not matter what my name is. You do not need it!" I asked and told him I would like a name just to reference the place where I was at. He told me this time that his name was Bob (keep that in mind for latter). I am trying to get ahold of someone through the 1800 number and William was slipped inside by the employee. After about 10 minutes of the two inside, he comes out and asks if my name was Michael (as if I had not already told him that). He then asked me to come inside and let William out. I asked what was going on with the truck. 'Bob' interrupted me and says, "do you want the truck or not?" So I said I did and we started the transaction. He asked me for all the information that I had already entered online (not a big deal) and took my credit card and drivers license. Meanwhile I see a business card on the counter with the GM's name on it, Rusty. I take one of these for later. After 'Bob' is done with my license and credit card, he sets them on his side of the counter away from me and says that I can have them back. He didn't hand them to me. He didn't slide them over. He made me reach the whole way over just to get them back. He said the hold/charge would be $135. I knew it was $100 for the estimate I gave him and the $20 a day fee but I was confused as to where the extra $15 was coming from so I questioned it. He says that it is insurance and it's 'for my own good' and that everyone gets it. He was annoyed and angry. I felt as though I was in a hostile environment. I accept the charge and he dismissed me after the paperwork is filled out. As I am leaving I ask him if his name is Rusty the GM, to which he responds yes, he is. I leave at this point. I return the truck today and again, Rusty/Bob, is at the front counter. I walk in and he just stares at me. No hello, no direction. Just stared right at me. I told him I was here to return the truck and he says, "keys?" That is it. That's all he said. I hand them over and wait while he is still starring at me. After 15 seconds or so I ask if there is anything else he needs from me and he says "no." So I left. Honestly, if I had it any other way, I would have used anyone else. Very disappointed that this was my first experience with the company. I am helping my brother and friend both move within the next month. I would consider using Uhaul again depending on how this is handled. Please email me for a response: cardina.michael@gmail.com
Michael CTruck wasn’t full of gas.
Randy MTried checking in online but kept getting errors.
SCOTT ZI think that the U-Haul app was very tedious to use, and took way too long to work with. The process should be quick and easy...then I forgot my phone when I returned the truck; I was told that I would not check it in without the app. That needs to be fixed. I will rent a truck again from U-Haul, but I will not use the app unless a lot changes in the meantime.
Scott SAdequate parking for larger U-Hauls
Mandy FOwner of AAMCO is a very questionable person of integrity. Made me 5 star him on google maps for his AAMCO business.
Christopher BSeamless drop off. It was close and convenient. I have picked up at this location before as well
Kenneth BI would never recommend anyone to go to this place. The worst place ever. Tried to rob me for my money. Over charged my card.
TYNIKA BProcess was fast, easy and smooth. Highly recommend, will use again!
Devan SWhen I arrived for mobile pick up the truck I was picking up was blocked in from the front back and right side. I called customer service and waited on the phone over 20 mins to speak to someone before I gave up and inch my way out of the spot little by little and was forced to drive on grass and over a curb. Customer service time for 24/7 pickup is not adequate. I didn't get my truck until 30 mins after my pickup time and was late to where I needed to be.
Eric KVery friendly and helpful staff at our drop-off location.
ROXANE BRusty was prompt and helpful. Have used this location previously and will be using it again for my next rental.
DANIEL KI needed to rent a truck immediately and the manager went out of his way to accommodate me on the spot. Merci!
sig gGreat service
Donald DAbsolutely nothing. This was my second rental in 2 weeks and could not have gone better! Merci.
Barry DIt was the consummate rental experience. Staff was friendly and professional. The transaction was completely quickly. The unit we rented was immaculate and perfect for what we needed. Great location. Great customer service. Fair price. Modern equipment. Honestly-what else is there?
Joseph SGreat service from the customer service rep.
Glenn HRusty was very nice at this location and very helpful
Robin DNot charge the account until the vehicle is returned like I was told. My amount was pending this morning and I did not return the U-Haul at the time.
Desiree AThe odometer was off and they charged me for 300+ miles. Choose Penske I'll never move with uhaul again!!!!
Kieth WThe manager was very helpful and made sure I had everything I needed
Ethan WThis location (AMMCO) did a great job and provided a positive experience. However, the U-Haul online experience was lacking. I was pleasantly surprised to be able to find a 9-foot cargo van available in the area. I arrived at the preferred pick-up location listed on the reservation (Gap Self Storage in Gap, PA) to find out that not only did they NOT have the van available, they don't even handle that type of vehicle in their fleet. Catrina, the staff on duty at Gap Self Storage, was very accommodating. She took the time to trace the reservation and to engage the regional manager. They determined that a van was reserved but at the AAMCO location in Lancaster, PA. Catrina called AMMCO to make sure the location was open and that the van was really available. They were and it was. I was able to get to AMMCO just before their Noon closing. If Catrina had not called when she did, AMMCO was going to close early so the staff could attend a funeral. The reservation EMail noted: "A U-Haul representative will contact you to schedule you at the most convenient agreed upon location with available equipment." No one ever called.
Todd OHave more vehicles available.
tina mTried to charge us for damage that we did not do. You could tell that the scratches were very old. Previous pick up location did not mark the damages. He called main office and they waived it. Merci
russ oThe people at the store were friendly, they explained things clearly, and they explained the after hours drop process, making sure I knew where the keys and contract were to be dropped with paperwork filled out appropriately.
Eric K