Customer Reviews for Choice Auto Sales LLC
(U-Haul Neighborhood Dealer)

Évaluation :

1

There was no one on site even though i returned my truck at 2:00 on a Sunday. in all fairness perhaps this was "after hours" for this location. My main problem was lack of internet service, so my return process took more than an hour. Because of the lack of internet, i had to drive 15 min each way to get my mobile hot spot (Verizon instead of AT&T). I was hoping switching internet carriers would improve my reception but even after switching it this terrible location offered only one bar of service. So i did all i could, waiting a VERY long time for each photo to download...and then finally not really being able to finish the last steps because the app just clocked endlessly. This was a VERY negative experience and frankly if there is no internet at certain locations then UHaul should just NOT offer these locations. This negative return experience was layered on top of an equally frustrating pick experience, so overall my interactions with UHaul for this truck rental were not good at all. The truck itself was fine. it was the customer experience where UHaul dropped the ball, both at pick up and at return.

Évaluation :

1

The owner started complaining the minute I walked in the door and continued the entire time... didn't know I was coming.. no room for trailer etc... really a rotten disposition... when I asked for assistance in taking trailer off as I am awaiting surgery for bone on bone in both thumbs and was not able to.. he flew off even more... he's 76.. he has arthritis too blah blah.. U-Haul can't need dealers that bad to keep people like him representing them..

Évaluation :

2

You cannot get cell service which is required at the time of service. They forgot the appliance dolly which I was told I could pick up at another location and that location was closed when U-Haul claimed it was open the truck had moving blankets thrown loosely all over the back of the truck and trash in the cab from previous users. I was on hold for 45min waiting so I could pick up the truck. This location needs to allow access to WiFi so that people who have Verizon as a carrier can pickup and drop off the vehicle. Or simply don't do U-Haul… u haul gets an F

Évaluation :

5

There was nothing wrong with the drop off, except it was all done through my phone and I am not ready for this technology. However overall, it was a great experience.

Évaluation :

1

There is NO internet service, so our 7:30 am pick up was delayed for 1,5 hours until the used car lot attendant could let us access his WiFi to check in and finally being our move. This was despite speaking with the U-Haul customer service team for over an hour. It's unacceptable not to have a backup method to assist customers when the local business is closed.