Le client n'a pas laissé de commentaire.
David G
Customer Reviews for Aarrow Radiator
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They charged me for an extra day which I am not sure how because their facility was closed when I turned it in
Harry BService amical
Dennis ATruck was rough door was bent didn’t shut all the way reservation was lost twice did not have my appliance dolly lost two hours trying to figure out why uhaul messed up the reservation very disappointing
John GN/A as I returned it after hours and using the App.
Richard DTeam made it really easy to turn in the trailer.
Fred EAarrow Radiator was a VERY convenient drop off location. The personnel were helpful and I was in and out in no time.
Andrzej RI went 7 miles they charged me $73 for fuel $30 for refueling that’s over $10 a mile
Julius BReturn was excellent. Very quick and easy.
Scott FThanks once again
Mehulkumar PI was unaware I would be charged a fee. I don't know what that $7,5 was for. Someone should let the customer know about a hidden fee.
ALETA AAmazing people
Thomas CKept our returned uhaul 10 days before processing the return. Our bank account was overcharged 1k no one called to discuss with us or anything. Our 1 day rental looked like 10 plus days now I'm waiting to get our refund
SCOTT Gall good
Keith RParking and storage area muddy.
TERRY DTruck was clean. Check engine light was on. I asked 2 different workers about it since I was driving from OH to FL. Both workers said "it's ok". WSn't totally comfortable with that predicament.
Richard DLocation very dirty as shared gravel/dirt drive with junkyard next door. Windshield- very dirty.
James FAfter hours drop off has no indication of where to park. There were no other U-Haul trucks visible to help guide where to leave the truck/trailer.
John VThe truck was very clean! The folks there were very nice! Why I rated it poor because construction is going on down there and it added over 20 miles extra on my rental! Took me 15 miles to get back to my house versus 3,4 miles. I was not happy! All in all this location will be great because of the fantastic treatment from folks but right now no! It's not cost effective due to not being able to get to them! Because of all the construction!
Lisa HPerhaps during time of the road construction notify the customer beforehand of the need to access the location from the west and proceed through the road closed barriers. Merci!
WALLACE ROrdered 3 dollies and only received 1. I was charged for three.
Kenneth KThe man was rude
Jessie CIt was raining out, and the truck had a very bad leak in the cab.
Jarrett KRead above comment.
Vernon AThis is my favorite U-Haul location.
Nicholas KThis location, AARROO Radiator, ripped me off. They have lied about the amount of gas that was in the truck when I returned it. There is no doubt at all about this. They sent me a supposed photo representation of the gas gauge which is blatantly wrong and either a mistake or fraudulent. I offered to allow them to check the gas gauge with me before I left, but they refused to do so. Minutes after I left their establishment, I received notice on my phone of an American Express charge of $68.50. I immediately called U-Haul customer service, but they were not helpful. I asked that a supervisor call me, but that never happened. In the scheme of my life, $68,5 is not a lot. But the principal of getting ripped off is a lot to me! I will dispute this charge until the end of time, if necessary. Including arbitration and court. But I would prefer that someone call me and resolve this so that I don't live with a negative impression of U-Haul, when all the other aspects of my truck rental, including movers, was very good. Dale Perdue. 614-483-4700. Merci.
Dale PExcellent customer service and friendly staff!
Peter KPeople were nice
James BThanks
hector eLeft back tire had a chunk of the rubber missing. Tire was not flat but that could have been disastrous if not caught before we got on the highway. Thank God we had paid for the insurance so they did come out right away and fixed it.
Brennen JThe online drop-off was thorough and made the truck pick up easy. Using the photo uploads to document the mileage and condition of the truck made me feel comfortable about the process.
Norbert LYour site worked out well. Truck was ready for pick up and directions for picking up the truck were clear on the U-Haul app.
Kip WNo changes required.
Frank MBe more polite and helpful especially if the reservation got messed up
adham nThe team was ready for me and super friendly.
Christopher NI'm not sure. The Gentleman was really personable and explained everything in detail. We were in and out in no time. AND if he can read this, I apologize for leaving my Starbucks coffee on your counter.
SHAWNA POnly thing I would complain about isn't with this location. Picked truck up with a 1/4 of a tank. Returned truck with 1/4 a tank. Still charged for fuel, didn't understand that, but over all good clean truck.
Robert KVery helpful team at Aarrow. they made sure the trailer was ready when I arrived, hooked it up for me, and the return process was simple. All around good experience.
john aTrailer dropped off at 3:20 PM and Shreve Ohio
TONY SService is always excellent!
DENNIS CMake sure there is space to return the vehicle.
ROBERT VThe chain was dragging so I had to pull over & use bungees to secure it & keep it from dragging.
Gricel SI almost drove passed this place before I saw the small 2' x 4' "U-Haul" sign located low on the wall behind heavy equipment parked next to the building. Improve your signage. The staff seemed annoyed that I was there to drop off the trailer, although one guy did actually unhitch the trailer for me… Be more friendly to your customers. If you want to increase your U-Haul volume, clean up the place, it's filthy and uninviting.
TIMOTHY TI did my own drop off after hours so can't comment on customer service. It was an easy drop off.
Amanda G