I appreciate your help in making my task an easier one, thank you.
Ericka A
Customer Reviews for Advanced Goodyear
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Smooth and easy pick up and return of rental.
John ADrivers side headlight is burned out.
GARY HVery pick up and easy drop off
Mohammad NThe customer service representative started telling me that I was lucky that I made it to my appointment and I could've lost my reservation because I did not make it to the appointment on time. When I booked my reservation through the website, they did not say that I had to be there at the exact time. I also requested a utility dolly so we can move a refrigerator and the customer service rep said that they did not have one. Also, from my previous experiences, I used to rent U-Haul's with the ramp in this one did not have one so it made it even more difficult to load a refrigerator into a U-Haul.
Alan OMerci.
Antonio ZExcellent customer service!
GABY CMy truck was supposed to be ready for self pick up. It wasn't I had to come back I was told that the office open at 7:00am and open the 730am when they open I wish so I command line. They told me they needed to help the Goodyear customers first. A gentleman wanted to help me, and someone else told them no finish the line 1st, and help hem later
JUAN MMerci
Hector VThere was concrete residue on the bed.
bruce tIt was a very good location to pick up the uhaul. We will use this service again. Merci!
ERIC HU-Haul turned simple move from one storage unit to another into a day of nightmares...and when I told them about my experience they really didn't seem to care...Never again
elizabeth hThe truck smelled like smoke and the seats/cabin part was dirty. Driver door wouldn't shut unless you slammed it shut.
Noel KThis location was very helpful.
Douglas PI reserved a 26 foot truck two weeks before my move and a day before my move day they called me saying it was giving to another person. So I reserved another truck , this time a 20 foot truck because they didn't have any 26 foot truck . The next time I went to go pick the 20 foot truck and it was given to someone else . They only had a 10 foot truck . So a 2 hours job turned to a 7 hour job and I was overcharged for this truck . This is the worse moving experience I've had in my life . The people there should be fired . This was on brookhurst and ball at the Goodyear location . I will never rent another haul from here .
Maria MAwesome Service and great and helpful people at this location
masihullah bI have used this location previously and have always had a very good experience.
Lisa SExcellent service here. I rent twice this week.
Thanh DI was sent to this location because I am told I made a reservation later than another customer. Although I arrived earlier, the location did not have enough 10' vehicles. I was not compensated for trip for getting to the new location, and I had to pay more to fill the gas line because it was inconveniently not the store I chose so I had to spend more of my time and money.
James NI experienced several glitches in my reservation. Not only that I was overcharged by $80! Unacceptable.
Karhleen CAlthough pandemic greatly has subsided, I urge a wiping down of the interior after each use for the sake of public health. Merci.
Gregory PI had a situation that changed my rental from 3 days to 45 days. I stayed in contact with the dealer even though I didn't have the money required to extend my lease. The representatives at Goodyear Advanced Auto Care on Brookhurst in Anaheim and the Regional Manager from U-Haul Corporate in Fullerton maintained the most professional attitudes. Never threatening or disrespectful to me despite what must have been a growing frustration. I have regret for the circumstances and for my inability to simply write a check to meet my obligation. I realize the days that truck was unavailable to generate revenue. Regional Manager, Brendan from U-Haul offered suggestions and gave me payment options including a payment plan that I will begin to use in the very near future. I have had a solid longstanding history with U-Haul and renting their equipment for my business and occasional personal use.. Especially after this experience, I will do everything I can to settle my account and repair the relationship so I can continue a mutually beneficial relationship with a company I really trust and believe in.
Barnes WThis location has been awesome all 4 times I've rented from here. Helpful and quick to assist. Merci.
Eusebio mthey had changed our original pick up spot and never notified me until noon on my computer but i wasn't home so went there to find out i had to come back to the one that is actually 1 block from my house!
toni TEquipment was missing chain and left brake light did not work
Cristian GNothing extra in my eyes
Vernell HHave equipment rentals available for rent
Gabriel SNeed more pleasant and courteous person on the phone. The wowan is kinda rude
ELVIRA GEveryone was very helpful and courteous. Was concerned with hidden fees and to my surprise, billing was perfect and exactly what I was quoted.
Eric NQuick and easy!
Sandra ZRude, took for ever to even acknowledge me there, had bad attitude and poor customer service
Luis MVery easy process
Rene BExcellent Customer service. Good prices...Clean Trucks.
SAM NMy issue is with uhual as a company, not necessarily the location. I specifically selected a 24/7 pick up for the truck rental so that I could pick up the truck at 8am. Not only could I not get into my account because the site kept crashing, but when I finally did get logged in to "check in" and pick up the truck, it said I had to wait until 9am when that location opened making my 24/7 booking redundant. So I waited for the location to open, and the service agent who manages the uhual rentals was not at work on time, delaying me further. This location also did not have the equipment I reserved. If a location doesn't allow 24/7 booking or have the needed equipment, I don't understand why I was able to successfully make that reservation.
KYRSTEN GSo simple quick and easy!
Jodi USuper friendly and accommodating
Heather CI picked up the truck and returned it in the same day, actually I had just used it in about 2 hours, 11miles. But Uhaul charged me for 4 days rental? Called the location but the guy in charge was not there! I'm waiting for next Monday to call them again and see how they fix their mistake.
NAM QThey made drop off quick and simple.
David OQuick and great service. Very satisfied and would rent again from this place
Daniel KBest place
Eric PAucun
Robert WThe rep who helped me that day was very helpful..
Sherry KThe customer service was helpful to get me a different size replacement truck, but it is sad to book a truck for a specific time and then you go to the store and they tell you that the truck is not available.
Mahmoud SThe best customer service. Very professional. No problems at all. Thanks for great service.
mary tFirst time is always confusing, but the manager there was extremepy helpful. Nothing to change nothing to improve or fix :) Thank you for your patience with me! I will be using this service again.
Jonathan ANo improvements, completely satisfied
MARY GI did the night drop off. Parking lot was well lighted. I had a little trouble with the app loading. But once it did it was really easy to close out the rental.
Michael HHad a great experience, thank you.
Katherine E