Le client n'a pas laissé de commentaire.
sherrie B.
Customer Reviews for Affordable Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good experience a little off the main road but overall good experience. Guys were nice and since it was a garage I felt they could fix any problems if I had any with the truck
Betsy B.Drop off location was very far away. I passed several U-Haul places on the way. I tried to return it at the closest location and was told I HAD to return it to the location U-Haul chose. Added 1,5 hours of driving after a long weekend of moving.
Samuel C.Again ran great. In and out. No issues
Jamie M.Very poor cell reception so the app is useless but if you are dropping off during business hours, the people here are very helpful checking you in/out
steven H.Poor cell reception in this area makes the app useless but if you are dropping off during business hours, the staff here are extremely helpful in getting you checked in/out.
Steven H.Truck had running issues like a fuel line was clogged. Drop off was not in a great location and did not have clear instructions.
Christina R.Easy experience!
Sharon D.Great pick up experience she was pleasant and professional. Merci
Armando M.Only if they need something in a hurry. The truck smelled like some one had been somking something
Rick H.Just if they really need something in a hurry
Rick H.No visible drop box for keys and no clear parking instructions, making it very difficult to do drop off at night. Had to leave keys in the truck and park outside of the fenced property.
Matthew S.Don't recall gentleman's name when i turned it my rental but he was very kind and patient.
CLARK G.CUSTOMER SERVICE COULD BE FRIENDLIER. THE FEMALE WORKER IS SHORT AND JUST KINDA RUDE
Karmen O.Wasn't the place it was the uhaul itself. The uhaul and Dolley was rusted and could barley get the pieces off to hold the car down and I couldn't shit the back of the uhaul when I got to Oklahoma. I spent around 500 dollars on gas because the uhaul was in so bad shape. Also had a problem getting the uhaul and waited for two hours. So uhaul in general I will advise everyone to not us them. They haven't even called me back when I told them about it and spent gas and all 1 300 dollars.
ricky S.Not willing to help. Looked like a salvage yard. Sale
Christopher R.Return location was not open. Had to wait on phone for over 30 minutes. Customer service person was not very friendly and had an attitude.
michael S.The people at this location were very helpful but the building is in bad condition.
Steve W.Place was a dump. Received a text at 9:30 the night before my rental telling me what to do if no one was there the next morning when I was scheduled to pick up the trailer. It was all a very bad joke. Then I got charged for some sort of insurance that I DID NOT take. This is a very bad advertisement for U-haul. You should definitely pull their franchise!!!
Scot T.They were great!
ALEXANDRO M.better cleaning of the rentals
Crystal W.The place was nasty. Hole in ceiling, dirty and quite scary.
Barbara M.It was in the middle of nowhere and the location was very run down.
MaryGrace C.Nothing. Lady behind the counter was very knowledgeable and courteous. The U-Haul representative Area Field Manager was extremely helpful in finding a auto transport during a time when it was very busy. Couldn't ask for a better rental experience!
Greyson T.Directions send uphill and left of location, go straight at the last turn it give to the left.
Jeshua G.Horrible customer service skills. Not professional at all. Had to hook up my own trailer which was not a big deal but when I have rented in the past, they go over the trailer to point out any existing scratches, dents, marks etc so that I will not be reliable for paying for those. The lady working was just very short and not polite.
William M.Very disappointed in uhaul. Make sure you read the contract line by line. Will not use uhaul anymore. Don't do anything outside the contract. You will get CHARGED DOUBLE!! Tried to be nice and got burned!
RICHARD F.No Comment at this time
Dennis R.This place is a disaster. It's a muddy, disgusting excuse for a business. The staff never even got up to assist. Just point where I had passed the drop on my drive in leaving me to have to turn around or back up 1/4 mile. ZERO assistance in moving or disconnecting the equipment. Never even walked outside to check it at all. They had a muddy stream running through the middle of their business. The place is awful and wouldn't recommend pickup or drop off at this location as the equipment would be a mess. Highly recommend U-Haul remove their partnership with them as it would not be how I would want my business name and reputation represented.
William L.Thanks
Donald S.Perfect experience truck was great, clean, easy on fuel
charles S.Not charge for 2 days when the truck was used 1
Wendy N.Location was very hard to find and out in the rural countryside...nice lady waited on us though.
MARISA S.Very good trailer
phillip B.Couldn't asked to be treated any better
Keith R.Never using Uhaul again
DEAN G.It was just fine, and they very good people to do business with.
Larry B.Office personnel (female) was rude and difficult to deal with.
SCOTT M.Everyone one was very helpful.
TERRY M.Truck was nasty on the inside … food garbage and smelled like cigarettes.
Jeffrey W.This company is too hard to get to. Roads are too narrow.
James W.Fantastic experience
george A.Stop ripping people off!
CHRISTINA T.My reservation was totally messed up from the beginning, but the representative at Hickory Dr. worked very hard to get everything just right and taken care of. But the reservation itself by the U-haul call center was handled very wrong.
WILLIAM B.Not due to this location...but, my experience with the 7200 Chapman Hwy, Knoxville, TN 37920 location and dealing with Tony...I will never use UHaul again. He did call and find me another truck. I reserved a 15 foot...and got a 26 foot!...that was lost for the past 3 days that I had reserved...but, did not care...or follow up with me to see if he could help in any way. Tony was not friendly...nor empathetic to my situation...and, that is why I will never use your services again. I think as well...the fee was way too much for the day rental to Arden, NC.
Pamela F.Very helpful.
CHRISTOPHER E.Associate was very kind and helpful!
shana L.Carrs auto was great!!
MICHAELCHRISTIAN S.Just waiting on my reimbursment for miles not used and all will be 5*
Erik J.