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artan T.
Customer Reviews for All Secure Storage 2015 Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wendy is EXCELLENT ! A+++++ Thank you for the Excellent Customer Service !
MELANIE A.Very poor customer service, unprofessional, overcharge their patron and refuse to reticfy their error. I prefer to deal with competent individuals and businesses!
Kurston C.All secure storage was excellent in helping us out with our u-haul.
Lonnie H.Make sure the equipment is 100 % serviceable. Our truck experienced some transmission issues by not going into drive holding us up for 20 minutes without the ability to move.
Gilles D.Pickup location was fine. Online system was a pain to use would prefer to speak with a person.
Markel G.Wendy Peciak is great to deal with!
pete H.Wendy was EXCELLENT A+++++
MELANIE A.Everything is good for me always
Walter S.Although I was charged for gas even when I put the exact amount of gas in that it had when I revived the vehicle. There was an extra cleaning and gas charge when dropped off
Dante M.Always great service!!!
MJ Food Bank T.Pick up and drop off went smoothly. I was disappointed that the trailer was so dirty, both inside and out. Everything worked well however so no real issues. I was more disappointed that the dispatching office (Winnipeg) didn't put much effort into this rental. They made one attempt to call to tell me that the trailer I requested wasn't available, but didn't even leave a message when I didn't answer quick enough at 7:00 am. When I called to check on the rental, they weren't very helpful in finding a replacement trailer and didn't call back as promised. The booking process was difficult because of this. I think it would have helped if they were more accommodating in checking other nearby locations.
Donald C.Fix website/app so users can put their info in without having to have real time access to their camera so reps cant fraud customers
Amanda P.Awesome people work her. Thanks Wendy and Brenda
Donna Z.Everything was perfect
Charlotte M.Trailer could have used a wash, and the absence of a crank to unhook the trailer was a huge PITA. All Secure Storage staff was great (friendly and helpful).
Karl R.All is good just little bite expensive
hajaj E.I don't think you could improve upon our last u-haul experience ! From start to finish it was clean, courteous, quick and professional service. A job well done i will certainly recommend to everyone who is thinking of renting something to help with the heavy lifting . I'll call you again myself in a heartbeat if i need another rental too. Once more, thanks and good job.
Scott H.It is a lit area and an excellent drop-off point.
Jason H.Thanks team. I had a super shitty weekend with my own circumstances and snafus on the weekend automation. Absolutely appreciate the help. Big fistbump.
Keith S.Nothing short of a stellar experience. The communication was efficient and effective and the process was seamless. The lady at the Caribou Street Moose Jaw location was incredible! I would highly recommend UHaul and in particular, the Caribou Street location.
Barbara W.Nothing Wendy is very knowledgeable & friendly & excellent at her job
Diane H.The female was super rude and pushy. The web browser wasnt working to upload pictures of the trailers current condition, the lady was dismissive and rude and wouldn't try to help me . She was so rude to us that I would never recommend this place or be using U-Haul again
Alexandra B.We had some difficulty getting the trailer off the truck when we brought it back late last night. My husband was able to use the wood available to leverage it off the truck. We had excellent customer service when we picked up the trailer in the morning. Very efficient and courteous. Merci.
Lori F.S.O.
Marie M.We were very happy with the service, equipment, and cost.
Dennis E.Aside from move my stuff nothing except. The check in , check out, hook-up the trailer time takes a few minutes more than i would like but then again i don't own my own trailer, I guess I can live with the few minutes i lost from my day
Scott J.I was well taken care of and appreciate the good service.
garry S.Good Service
Walter S.Wendy was a delight to deal with. A very nice person, with a clear command of everything U-Haul?
Corey B.Wont reccomend Uhaul in general to anyone after what we went through with your company.
krystal P.Not a thing. The ladies at this location were SUPER accommodating. I have rented in other locations and this location is BY FAR the best. I have never had any mechanical issues with the equipment at this location and that can mot be said of other locations that I lost 2 wheels on a trailer. So I would rent from this location everytime if at all possible. Thanks ladies from the Caribou St East location in Moose Jaw, SK. Your dedication to customers is awesome! Very much appreciated!
Diane G.Kent and Wendy were absolutely fantastic to deal with. They were flexible with our needs and it turned out perfect. Merci.
curtis J.Drop off while closed
Patrick S.Wendy goes above & beyond to provide customers with the best service ever. Professional, fast & friendly service every time.
Eugenie D.24/7 pickup was having issues apparently. Arrived for our pickup time, and the website was telling me I had to wait until the location was open. We left and came back around 9. On a side note someone from Yorkton, SK had called after we were gone and noticed we had issues. They helped correct things and everything worked when we went back just a bit before 9 am.
Travis O.Thank you everything went well
Chris H.The ladies helping were so friendly and helpful.
MARLON H.She was very kind and patient with me and dealing with the computer.
Alex R.Caribou Street is in terrible condition need the city to fix it
brian M.Excellent service! will definitely recommend it!
andrea B.Great service
Keith T.My only disappointment was that we were 1/16 shy of the amount of gas that was in the tank when we picked it up and were charged $22. Seems like a lot.
Derek M.The location is great and the staff were awesome BUT you as UHAUL have not equipped this location properly to handle the u-boxes. The tractor at my location was unable to lift the weight of the box. I had to empty the box nearly 50 % before it was able to be lifted onto a trailer. I was very disappointed about this as I was told this wouldn't be an issue at all and was not notified about any issues with the weight before it arrived. I ended up having to do many loads back and forth to empty the trailer enough to be lifted. I was very disappointed to find that UHaul doesn't provided there providers with the equipment to actually execute on their services. This cost me hours and hours of time, work, gas, etc because of this and I was quite disappointed. I feel I should receive some sort of compensation for this as I confirmed with a number of staff before hand that there would be no issue and when there was I got the run around from many staff on the phone. Some telling me I would need to rent a truck and that trailers were unavailable at my location which was not accurate, then I was told that I was over weight on my boxes, on top of this I was never notified when my boxes arrived. I happen to see when I logged in that they had arrived but I had to talk to 3 reps before someone could confirm they had arrived as well. Overall it was not a great experience but that was not because of the locations I was picking up from, it was because of larger issues outside of their responsibility. I would be happy to talk with someone to go over everything here if thats helpful and do expect to hear from someone as a follow up to this all.
Understandably, after a long weekend, there was little opportunity to check the multiple returned units by opening time when I arrived to pick up my unit.
Robert S.The personnel did a wonderful job in spite of problems on UHauls end. They were very reasonable and understanding and made the entire process as easy as possible.
Amber L.Pleasure doing business.
Matthew A.Very friendly and helpful staff.
mark S.Have a larger selection of equipment available for rent. Staff are nice. They need new computers
RACHAEL E.The location was even open when we arrived to drop off a truck but he came out to check on us and we were on our way ten minutes before opening time even arrived!
Brett T.Nothing, Staff were excellent and very accommodating. Great customer experience.
Bruce R.All was fine. Very friendly staff
Cory M.Service was great. Thank you.
Rhonda H.I booked a 10 ft truck, it was dirty, In Canada Km would be nice, the vehicle Miles per hour. The website and what was charged were different! 0,79 online, $1,27 when picking up vehicle. Vehicle was not full of gas but just over half, so I returned in the same way, (this is what they told me to do! I was charged to fill it up ! after dropping it off! phoned and talked with owner, he said I cant help you right now can you call tommorow? total of bill should have been $145,19 including rental, km, safe trip, gst and pst. I was charged $207,96
Eragorn F.Great service team. Truck was dirty and a/c didn't work.
GARY S.Your customer service is top notch , will definitely recommend a friend .
Olaide A.Customer relations were great on both ends of my trip, the trailer pulled beautifully, Tire-down points Inside ensured that nothing slipped or shifted inside,… exactly what I've come to expect from U-Haul! Thank you!
Jaysen T.Staff/owner were rude and unhelpful. Instead of working with us to resolve our issue they became hostile and blamed us. Uhaul finally compensated us, but All Secure should have dealer status revoked.
Zachary O. | Expérience générale